Don't just call anyone, call the PROS.
At Fireplace Pros, we are dedicated to providing our customers with the best service experience possible. With over 22 years of experience and a team of highly qualified technicians, we are your one-stop shop for all your fireplace needs. Whether you're in need of repairs, cleaning, maintenance, or installations, we've got you covered.
Our Story
Our company started as a hobby for our founder, Russ, over 23 years ago in Wichita, KS. As the business grew, we relocated to the Colorado Springs area in 2013 to be closer to our family. Russ's troubleshooting skills and dedication to safety have made him the go-to expert in Southern Colorado for fixing fireplaces, stoves, pellet stoves, and fire pits. Our team, including Shelly, who runs the office, is committed to building relationships with our customers that create trust and lifelong clients.
Our Services
We offer a wide range of services to meet your fireplace needs. From repairs and cleaning to installations and maintenance, we've got the expertise to ensure your fireplace is always safe and ready to use. We specialize in all types of fireplace repairs, cleaning, and maintenance, including gas logs, wood or gas fireplaces, and stone installations. We also sell and install new fireplaces, as well as provide accessories and service for various fireplace brands.
Why Choose Us
At Fireplace Pros, we pride ourselves on our commitment to safety, professionalism, and industry expertise. Our technicians are highly qualified and certified by the National Fireplace Institute, ensuring that your hearth project is executed with the utmost care and attention to detail. We strive to build relationships with our customers and provide them with an exceptional experience from start to finish.
Service Experience
The reviewers had varying experiences with Russ and Fireplace Pros. One reviewer had a negative experience, feeling that Russ did not adequately address the issue with their gas fireplace, instead trying to sell them a blower and eventually telling them that the only solution was to replace the entire fireplace at a cost of $20,000. This reviewer felt that Russ was not knowledgeable about the issue and did not provide good value for the money.
Professionalism and Expertise
On the other hand, several reviewers praised Russ for his professionalism, expertise, and thoroughness. They appreciated that he took the time to explain things to them, taught them how to self-service their fireplaces, and left their work areas clean.
Customer Service
Reviewers also praised Russ's customer service, saying that he was friendly, kind, and responsive. They appreciated that he went the extra mile to ensure their satisfaction and that he was willing to take the time to troubleshoot issues.
Be the first to review Fireplace Pros.
Write a Review