At 911 Computer, we understand the importance of having a reliable and efficient computer system for both personal and professional use. That's why we've been providing top-notch computer repair services to the Houston community and surrounding areas since 1998. Our team of experienced technicians is dedicated to providing exceptional service, ensuring that our customers receive the best possible solutions for their computer needs.
Our Mission
Our mission is to provide timely, professional, and affordable computer repair services that cater to the unique needs of our customers. We pride ourselves on our ability to diagnose and repair a wide range of computer-related issues, from virus removal to server administration. Our goal is to provide our customers with peace of mind, knowing that their computer systems are in good hands.
Our Services
We offer a comprehensive range of computer repair services, including:
- On-site computer repair: We come to you! Our technicians will visit your home or office to diagnose and repair your computer system.
- Virus and malware removal: Our experts will thoroughly clean your system of any malicious software, ensuring your data is safe and secure.
- Server administration: We provide expert server management, ensuring your system is running smoothly and efficiently.
- Networking and security: Our team will set up and configure your network, ensuring maximum security and minimal downtime.
- Backup and data recovery: We provide reliable backup solutions and can recover lost data in the event of a system failure.
- Managed maintenance: Our team will monitor and maintain your system, ensuring it's running at optimal levels.
- Server installation: We'll install and configure your server, ensuring a seamless transition.
- Web design: Our team can design and develop a website that meets your unique needs and goals.
Why Choose Us?
At 911 Computer, we pride ourselves on our exceptional customer service, technical expertise, and fast response times. We understand the importance of having a reliable computer system, and we're committed to providing solutions that meet our customers' unique needs. Our team is dedicated to providing:
- Same-day service: We can repair your computer on the same day you call.
- Priority service: We answer your call in 60 seconds or less.
- Free on-site visit and diagnosis: We'll send a technician to your location to diagnose the issue at no cost to you.
- 90-day warranty: We stand behind our work, offering a 90-day warranty on all our services.
- 1-year manufacturer warranty on parts: We only use high-quality parts, backed by a 1-year warranty.
Our Promise
At 911 Computer, we're committed to providing exceptional computer repair services that meet our customers' unique needs. We promise to:
- Respond promptly to your call
- Provide a thorough diagnosis and solution
- Offer fair and competitive pricing
- Stand behind our work with a 90-day warranty
- Continuously improve our services to meet the evolving needs of our customers
Summary of Reviews
Positive Experiences
- Friendly and professional service from the company, with some reviewers praising the responsiveness and expertise of the technicians.
- Quick repair services, with some reviewers mentioning that their issues were resolved in a timely manner.
- House call services are appreciated by some reviewers, who found it convenient and efficient.
- Reasonable prices and warranties offered by the company.
Negative Experiences
- Poor communication and lack of updates from the company, leading to frustration and mistrust.
- Misleading quotes and high prices, with some reviewers feeling that they were overcharged for services.
- Unprofessional behavior from some technicians, including insults and lack of explanation for their work.
- Failure to resolve issues, with some reviewers experiencing continued problems with their devices after repair.
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