When Times Are Tough We Will Help You Protect Your Family
Flamingo Appliance Service is a premier home appliance repair company serving Florida and Georgia. With over 30 years of industry experience, our team of service experts are trained, stocked, and equipped to fix your appliance right the first time. We are the exclusive Whirlpool Factory Certified Care major appliance repair company in South Florida and Georgia, with a dedicated team of 122 technicians running 15,000 calls per month on Whirlpool, Maytag, Amana, KitchenAid, and Jenn-Air products.
Our Vision and Mission
Our vision is to service our customers the way we expect to be served; and we're pretty demanding. We strive to provide exceptional service, entrusting our technicians and support staff to exceed customer expectations. Our mission is to change the industry and give our employees and customers the attention they deserve.
Our Technicians
Our technicians are the backbone of our company. Their job description is simple: satisfy customers. To assure their success, they spend over 100 hours annually in technical continuing education and customer service training. We are a drug-free workplace, and before joining our team, they must pass background checks, driver screening, and a rigorous personal interview with the owner of the company, himself a former technician and 30-year veteran of the appliance service industry.
Our Support Staff
Our support staff is trained and empowered to "do what it takes" to provide exceptional service. They are knowledgeable, solution-oriented, and friendly. All speak English and Spanish fluently, and will work with you to coordinate a convenient service appointment. They work hand-in-hand with your technician, each with the authority - and responsibility - to, "do what it takes, " to make your service experience a pleasant one.
Our Process
We will assign your service call to one of our expert technicians, who will: contact you on the prior of your appointment to confirm, verify a clear understanding of your issue, diagnose and repair your appliance, restoring it to manufacturer specifications, expedite the delivery of special-order parts, if required, document the service performed and any applicable charges, demonstrate the working appliance and clean up after himself. Your technician is ultimately accountable for your satisfaction.
Poor Customer Service and Repair Experience
Many customers have expressed frustration and disappointment with Flamingo Appliance's customer service and repair experiences. Several reviewers mentioned that the company's technicians were rude, unprofessional, and incapable of fixing the issues with their appliances.
Misdiagnosis and Overcharging
Some customers reported that the technicians misdiagnosed the problems with their appliances, leading to unnecessary and costly repairs. In some cases, the technicians charged exorbitant fees for the repairs, without even fixing the issue.
Lack of Accountability and Unreliability
Several customers complained that the company was unreliable and unaccountable. Technicians would schedule appointments and then fail to show up, or cancel at the last minute without notice. The company's customer service team was often unhelpful and unresponsive to customer complaints.
Frustrating Experience with Warranty Repairs
Many customers who had warranty repairs with Flamingo Appliance reported a frustrating experience. The company's technicians would often take weeks or even months to complete the repairs, leaving customers without functional appliances for extended periods.
Positive Experiences with Individual Technicians
A few customers had positive experiences with individual technicians who were professional, knowledgeable, and efficient in their work. However, these positive experiences were rare and did not outweigh the overwhelming negative feedback.
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