Heal Your Heart" and "Change Your Life
At Chapin & Russell Associates, we are dedicated to providing comprehensive mental health services to individuals, couples, and families in Central Illinois. Our experienced team of counselors, psychologists, and social workers are committed to helping our clients overcome their most challenging issues and achieve a happier, more rewarding life.
Our Mission
Our mission is to provide high-quality, professional counseling services that cater to the unique needs of each client. We focus on goal-oriented, wellness-based interventions that prioritize the well-being of our clients. Our team of caring professionals is dedicated to helping clients improve their mental health, overcome obstacles, and achieve their personal goals.
Our Services
We offer a full range of services, including counseling, coaching, and neurotherapy. Our counseling services are tailored to address a wide range of issues, from personal relationships and parenting concerns to workplace stress and addictive behavior. Our coaching services focus on goal-setting and personal growth, while our neurotherapy services utilize cutting-edge techniques to help clients overcome traumatic experiences and develop greater resilience.
Our Advantages
At Chapin & Russell Associates, we pride ourselves on our commitment to excellence. Our advantages include:
- A full range of services, including counseling, coaching, and neurotherapy
- Goal-focused and client-oriented approach
- Professional, unbiased, and talented staff who are leaders in their field
- Qualified, licensed, certified, and experienced therapists in multiple specialties
- Appointment availability, including evenings and Saturdays
- Self-pay, credit card, and insurance accepted (including CAT Network Provider)
- Respectful of diverse values and personal beliefs
- Three convenient area locations
Meet Our Team
Our team of experienced counselors, psychologists, and social workers are dedicated to providing the highest quality care to our clients. Our team is led by Dr. Ted Chapin and Dr. Lori Russell-Chapin, who bring decades of experience as licensed clinical psychologists and licensed clinical professional counselors. Our team is passionate about helping clients overcome their most challenging issues and achieving greater well-being.
Overall Experience
The reviews of Chapin & Russell psychologists are mixed, with some clients having positive experiences while others have had negative experiences.
Positive Experiences
Several clients have had positive experiences with the psychologists at Chapin & Russell. They praise the therapists for being good listeners, communicators, and problem solvers. They also appreciate the empathy and positive encouragement they receive during their sessions. Some clients have specifically mentioned the helpfulness of Joe Croegaert and Dr. Chapin, stating that they have helped them with their problems and are always available for appointments.
Negative Experiences
On the other hand, some clients have had negative experiences with the psychologists at Chapin & Russell. One client reported feeling harmed by the therapy they received, which led to suicidal thoughts and a breakdown in their family relationships. Another client was unhappy with the time management of their therapist, Joe, who was late to their appointment and didn't apologize for the delay. Some clients have also reported unprofessional behavior from Dr. Chapin, and one client was misgendered and deadnamed in a letter of diagnosis.
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