Business Details
18 Years
experience
Emergency
services
Alabama's Trusted Damage Restoration Experts
Brookstone Restoration, a family-owned business founded in 2008, has dedicated over 15 years to delivering exceptional property restoration services across Alabama. Our team of IICRC-certified professionals specializes in water, fire, storm damage, and mold remediation, serving 5,000+ residential and commercial properties. We prioritize treating every client like family, combining industry expertise with 24/7 availability to guide clients through property damage crises. Our process includes immediate response, mitigation, reconstruction, and insurance claim advocacy, ensuring seamless restoration to pre-loss conditions. With 50+ local team members and offices in Birmingham, Huntsville, and Tuscaloosa, we maintain a deep commitment to quality, integrity, and community service.Our leadership team, including founders Mike Whitcomb and his sons Andy and Rob, brings decades of construction and restoration experience, while directors like Drew Jones and Brad Wortham drive growth and technical excellence. Recognized by national brands and local residents, we partner with third-party hygienists for unbiased mold testing and use advanced equipment to minimize damage while maximizing efficiency. Our financial and HR departments, led by veterans like Vicki Boswell and Meredith Shaddix, ensure operational excellence and employee well-being, reinforcing our position as Alabama's trusted restoration partner.
Services
Water Damage
Fire Damage
Storm Damage
Reconstruction
Mold Remediation
Contents Management
Demolition
Insurance Claims
Structure Drying
Hoarding Cleanup
Details
- Year established: 2008
Highlights and features
- 15+ years serving Alabama with local expertise
- 50+ IICRC-certified team members available 24/7
- Complete insurance claim management services
- Third-party verified mold testing and remediation
- Family-owned commitment to community service
Associations and certifications
- IICRC
What people say
'10/10 would hire again'
Professional and efficient
Daily communication during claims
Completed work quickly
Trustworthy Christian business
Services
Water Damage
Our IICRC-certified technicians provide comprehensive water damage restoration using advanced extraction and drying equipment. We handle all damage levels from minor leaks to major floods, preventing secondary damage while documenting the process for insurance claims. Our team works directly with carriers to ensure complete structural recovery.
Fire Damage
24/7 fire damage specialists secure properties and assess smoke impact on structures. We remove damaged materials, implement odor removal protocols, and restore properties using insurance-approved reconstruction methods. Our process includes detailed documentation for carriers and regular client updates throughout the recovery journey.
Mold Remediation
We conduct third-party tested mold remediation using containment barriers and HEPA filtration. Our protocols follow EPA guidelines for safe removal while addressing moisture sources. Post-remediation verification ensures complete elimination, and we provide prevention education to maintain healthy indoor environments for residential and commercial clients.
Insurance Claim Management
Our dedicated estimators partner with all major carriers to document losses using Xactimate software. We negotiate repair scopes while maintaining policy limits, serving as clients' single point of contact. This streamlined approach reduces stress by managing estimates, approvals, and contractor coordination from start to completion.
Storm Damage
We respond to hurricane, tornado, and storm damage with emergency board-up services followed by comprehensive assessments. Our crews document roof, window, and structural damage then implement repairs meeting local building codes. Insurance claims are managed through direct communication with adjusters to expedite recovery timelines.
People
Mike Whitcomb
Partner
Founder of Brookstone Restoration with construction industry experience. Established core values of integrity and customer focus. Transferred operational leadership to sons Andy and Rob while maintaining strategic oversight of company culture and growth initiatives.
Rob Whitcomb
Partner
University of Alabama graduate with hands-on experience across all restoration operations. Holds company building license and oversees technical compliance. Focuses on process improvements and maintains family legacy of quality craftsmanship through daily operational leadership.
Andy Whitcomb
Partner
Auburn University engineering graduate driving operational efficiency improvements. Manages financial resources while implementing technological advancements. Maintains IICRC certifications to ensure technical expertise aligns with industry standards for commercial and residential restoration services.
Drew Jones
Director of Business Development
Former project manager with sales background who expanded commercial service offerings. Develops market strategies and oversees business growth initiatives. Built relationships with major insurance carriers to streamline client service delivery and enhance industry partnerships.
Brad Wortham
Mitigation Division Manager
20+ year restoration industry veteran with mitigation expertise. Oversees technical response teams while maintaining large loss certifications. Combines operational leadership with community engagement as local church pastor, ensuring client-focused service excellence.
Questions
What areas do you service?
We serve residential properties within 60 miles of Birmingham, Tuscaloosa, and Huntsville, AL. Commercial services extend nationwide.
Do you handle insurance claims?
While we don't file claims for clients, we manage the entire process as your insurance liaison, negotiating scopes with carriers.
How does pricing work?
We use industry-standard software like Xactimate to create market-based estimates approved by insurance carriers for claim processing.
Are your technicians certified?
All team members undergo background checks and IICRC certification for professional water, fire, and mold remediation standards.
Do you offer emergency services?
Our 24/7 team responds immediately to any property damage emergency throughout Alabama and beyond.
What types of damage do you handle?
We specialize in water, fire, storm, mold, hoarding cleanup, and complete reconstruction services for residential and commercial properties.
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