Business Details
Your Trusted Partner for Marketing & Customer Service Solutions
At Marketing Support Network, your vision is our mission. We partner with organizations to help them reach their goals through our marketing, customer service, and data management solutions. Our process-driven approach focuses on increasing performance and improving results through collaboration, innovation, and teamwork. We solve problems and implement ideas that enhance service efficiency and quality while maintaining a results-oriented mindset that prioritizes future goals for both our company and clients.Our can-do attitude emphasizes continual improvement, initiative, and a commitment to achieving exceptional outcomes. Relationship-focused, we build genuine connections with clients, their customers, and partners, ensuring an attitude of care and service that puts others first. We offer customized solutions starting with a free consultation to identify specific needs and create individualized plans tailored to each organization's unique requirements.
Services
Digital Advertising
Inbound Contact Center
Outbound Contact Center
Web Development
Social Media Management
Fulfillment & Lockbox
Highlights and features
- We offer customized marketing solutions tailored to unique organizational needs.
- Our 24/7/365 U.S.-based contact center ensures continuous client support.
- We combine technical expertise with creative strategies for measurable results.
- Our team demonstrates proven success in fundraising campaigns and client engagement.
- We provide comprehensive services spanning digital advertising to fulfillment.
What people say
Raised over $70,000
Amazing work
Dedication and understanding
Happy attitude
Proactive marketing strategies
Services
Digital Advertising
Our digital advertising services utilize retargeting display ads, geotargeting campaigns, and video content to maintain brand visibility across platforms. This approach drives revenue growth by keeping prospects engaged with your offerings through targeted, scalable strategies.
Inbound Contact Center
We provide 24/7/365 U.S.-based contact center solutions for customer and donor service, technical support, and order processing. Our scalable, cost-effective services ensure uninterrupted support while maintaining high-quality interactions across phone, live chat, social media, and email channels.
Outbound Contact Center
Our outbound services include customer surveys, data gathering, appointment setting, and donor care calls. These initiatives deliver actionable insights to inform decision-making and drive revenue growth through structured outreach programs tailored to client objectives.
Web Development
We create and maintain professional websites that serve as strong first impressions for your brand. Our development services focus on user-friendly design, search engine visibility, and technical functionality to ensure seamless online experiences that convert visitors into customers.
Social Media Management
Our social media services build vibrant online communities through strategic content planning and engagement tactics. By increasing visibility and fostering audience interaction, we help brands boost web traffic and achieve conversion goals across major social platforms.
People
Peter Ward
Director of Development
Peter Ward leads development initiatives and has partnered with MSN to execute successful fundraising campaigns, including a $70,000+ effort during the pandemic. His expertise in nonprofit growth drives strategic collaborations.
Suzanne Krug
Director of Marketing
Suzanne Krug oversees marketing strategies and praises MSN's customer support and promotional expertise. Her focus on cruise industry marketing has strengthened long-term partnerships through consistent client satisfaction.
Rick Enscoe
Partner, Enscoe Long Insurance
Rick Enscoe highlights MSN's exceptional agent performance and client engagement. His insurance partnership benefits from proactive customer outreach and positive prospect interactions facilitated by MSN's team.
Questions
What marketing services do you offer?
We provide digital advertising, social media management, web development, and both inbound/outbound contact center solutions tailored to B2B, B2C, and nonprofit needs.
How do you customize solutions for clients?
We start with a free consultation to identify specific goals, then create individualized plans combining our marketing, customer service, and data management expertise to meet unique organizational needs.
Are your services available 24/7?
Yes, our U.S.-based contact center operates 24 hours a day, 7 days a week, providing continuous support through phone, live chat, social media, and email channels.
What industries do you work with?
We serve B2B companies, B2C brands, and nonprofit organizations across various sectors including travel, insurance, and fundraising initiatives.
How do you measure campaign success?
We track performance through analytics, conversion rates, and client-specific KPIs while providing actionable insights from both inbound and outbound engagement activities.
