Our agency, led by Mitch Kitchens, has been proudly serving the Eastern Shore, Alabama, Mississippi, Florida and Georgia communities for years. With extensive experience and personalized service, we're here to guide you through the process of choosing the right insurance plans to meet your individual needs and budget.
What sets us apart
- Personalized Attention: We believe in building close relationships with our clients. We take the time to understand your unique circumstances, goals, and concerns to provide tailored insurance solutions.
- Expert Guidance: Our team of experienced professionals has extensive knowledge of various insurance products and can offer guidance on everything from auto and home insurance to life insurance and business coverage.
- Responsive Service: We are committed to providing prompt and efficient service, answering your questions, addressing your concerns, and handling any claims efficiently.
- Community Involvement: We are proud to be active members of the community, supporting local businesses and initiatives.
Our Services
Auto Insurance: Get personalized coverage for your car, truck, or motorcycle, with options like accident forgiveness, roadside assistance, and comprehensive coverage.
Homeowners/Condo/Renters Insurance: Ensure your home, belongings, or rental property is protected from unexpected events like fire, theft, or damage.
Life Insurance: Find peace of mind with affordable life insurance plans that provide financial security for your loved ones in the event of your passing.
Business Insurance: Customize coverage for your unique business operations, including professional liability, property insurance, and employee benefits.
And much more! We offer a comprehensive range of insurance products to meet every need.
Get a Personalized Quote Today
No two people are the same, and neither are their insurance needs. Contact us today to schedule a personalized quote and find the right insurance plans for you. We will work with you to review your situation, assess your risks, and provide you with a customized quote.
We look forward to serving you and helping you achieve peace of mind with the right insurance coverage.Unsatisfactory Experience
Several customers have expressed dissatisfaction with their experience at State Farm, citing a lack of professionalism and incompetence. Kathy Nichol, a long-time customer, reported difficulty in getting assistance and resolving issues, including cancellation notices, reimbursement for overpayment, and a significant increase in homeowner's insurance without explanation. Appledroplarry, another customer, was unhappy with the agency's high prices and poor service, stating that their attorney refers to State Farm as "Snake Farm."
Exceptional Experience
On the other hand, many customers have had positive experiences with State Farm, particularly with agents Zeke Aull and Mitch Kitchens. Ed Akers praised Zeke's professionalism, competitive rates, and prompt service. Several other customers, including John Taylor, William Hawkins, Charles Dube, Courtney Williams, Brittaney Howard, Tommy Loftis, Rita Harkless, and Rebecca Mathews, praised Mitch Kitchens and his staff for their excellent service, knowledge, and attentiveness.
Conclusion
It appears that State Farm's customer service varies depending on the agency and agent. While some customers have had negative experiences, others have had exceptional service and results. It is essential to research and review an agency's reputation before making a decision.
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