Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Asheville, NC
For over six decades, Gentry Service Group has been a trusted provider of HVAC solutions in Asheville, N.C., and surrounding areas. Founded in 1963, we combine extensive industry experience with factory-trained expertise as a Carrier Factory Authorized Dealer, ensuring top-tier service and equipment. Our NATE-certified technicians deliver residential and commercial heating, cooling, and electrical services with a focus on safety, reliability, and customer satisfaction. We prioritize preventive maintenance, emergency repairs, and energy-efficient upgrades, backed by a 1-year parts and labor warranty and 100% satisfaction guarantee.Recognized with accolades like the Carrier President's Award and Angie's List Super Service Award, we remain committed to community involvement and sustainable practices. Our team's dedication to transparency, accountability, and technical excellence has earned over 3,000 positive local reviews, solidifying our reputation as a leader in HVAC services. We operate 24/7 for emergencies, offering financing options and tailored service agreements to meet diverse client needs.
Services
HVAC Repair
AC Installation
Heating Services
Electrical Repair
Indoor Air Quality
Generator Installation
Ductless Systems
Commercial HVAC
Maintenance Plans
Emergency Services
Details
- Year established: 1963
Highlights and features
- Over 60 years of HVAC expertise since 1963
- Carrier Factory Authorized Dealer with factory-trained technicians
- 24/7 emergency heating and AC repair service
- Over 3,000 positive local reviews
- 100% satisfaction guarantee on all repairs
Associations and certifications
- Carrier Factory Authorized Dealer
- NATE-certified
- BBB A+ Rated
- Angie's List Super Service Award
What people say
Excellent service
Professional technicians
Prompt emergency response
Energy-efficient solutions
Knowledgeable staff
Services
HVAC Repair
Our NATE-certified technicians provide comprehensive HVAC repair services for residential and commercial systems. We diagnose and fix furnace, AC, and heat pump issues with transparent pricing and guaranteed parts. Emergency services available 24/7.
AC Installation
We install energy-efficient Carrier AC systems with proper sizing and SEER-rated equipment. Our team handles permits, old unit removal, and ductwork optimization for maximum cooling performance and energy savings.
Heating Services
From annual tune-ups to emergency furnace repairs, our experts maintain and service all heating systems. We offer replacement options with Carrier equipment and heat loss calculations for optimal system sizing.
Electrical Repair
Our licensed electricians handle panel upgrades, outlet installations, and emergency electrical repairs. Services include EV charger installation, generator services, and safety inspections for residential clients.
Indoor Air Quality
We improve indoor air quality with HEPA filters, UV lights, and Air Scrubber installations. Our solutions reduce allergens, eliminate odors, and ensure cleaner air through EPA-compliant duct cleaning services.
People
Joe Salsman
President
With over 30 years in mechanical contracting, Joe leads Gentry Service Group since 2023. Holds HVAC and electrical licenses in Kentucky, focusing on operational excellence and customer satisfaction.
Kelly Giezentanner
Director of Operations
Manages residential services and maintenance programs with a hospitality background. UNC Asheville economics graduate committed to technician logistics and customer experience optimization.
Candice Horrell
Controller
UNC Asheville accounting graduate oversees financial operations. Balances family life with professional leadership while actively participating in church community service initiatives.
Terry Evans
Director of Business Development
NC State graduate with decade of business growth experience. Specializes in commercial HVAC solutions and strategic partnerships while maintaining work-life balance principles.
Duane Gentry
Founder
Retired founder with 23 years leading the company. Holds NC and SC mechanical licenses. Now focuses on mentoring leaders and humanitarian efforts for underprivileged communities.
Questions
What HVAC maintenance services do you offer?
We provide seasonal tune-ups, duct cleaning, filter replacements, and comprehensive system inspections to ensure optimal performance and longevity of your equipment.
Do you offer emergency HVAC repair services?
Yes, our NATE-certified technicians are available 24/7 for emergency heating and cooling repairs with prompt response times across Western North Carolina.
What financing options are available for HVAC installations?
We offer 0% interest financing for qualified customers on new HVAC systems, with flexible payment plans to accommodate various budgets and project sizes.
Are your technicians certified and licensed?
All technicians are NATE-certified with proper state licensing. Our Carrier Factory Authorized Dealer status requires ongoing factory training for equipment expertise.
What areas do you service?
We serve Asheville and surrounding areas including Arden, Black Mountain, Hendersonville, and Weaverville, covering all residential and commercial locations in Western North Carolina.
What warranties do you provide?
We offer a 1-year parts and labor warranty on repairs, 10-year parts warranty on Carrier equipment, and extended coverage through our Total Comfort Plan service agreements.
