Western Maryland Animal Hospital is a full-service animal hospital dedicated to providing compassionate and comprehensive care for your furry friends. Located in Lavale, Maryland, we serve pet owners throughout the surrounding areas.
Our experienced and compassionate team of veterinarians and staff offer a comprehensive range of services to keep your pet healthy and comfortable throughout their lives. From routine wellness exams and vaccinations to complex surgical procedures and dental care, we are equipped to handle a wide array of veterinary needs.
Preventative Care
- Comprehensive physical examinations
- Vaccinations and deworming
- Microchipping for identification
- Nutritional counseling
Medical Care
- Treatment for common ailments and injuries
- Advanced diagnostics and imaging
- Surgery and dental care
- Emergency care services
Specialized Care
- Advanced diagnostic capabilities for accurate disease detection
- Experienced surgeons for complex medical and surgical procedures
- Specialized care for senior pets and pets with chronic conditions
Client Services
- Compassionate and attentive care for both pets and their owners
- Clear communication and updates throughout every step of the process
- Patient-centered approach focused on building trust and fostering lasting relationships
Our Commitment
At Western Maryland Animal Hospital, we believe in:
- Compassion: We treat your pet as a member of your family and provide sensitive, caring care.
- Quality: We use the latest equipment and protocols to ensure accurate diagnoses and effective treatments.
- Transparency: We clearly explain medical findings, treatment plans, and costs.
- Communication: We believe in open communication and building trust with our clients.
Unreliability and Poor Communication
Some reviewers expressed frustration with the hospital's inability to answer phone calls, failure to return urgent messages, and inconsistent communication.
Incorrect Diagnosis and Medication
One reviewer reported receiving an incorrect diagnosis for their dog, which was later confirmed by another vet, and unnecessary medication was prescribed.
Long Wait Times and Disorganization
Several reviewers experienced long wait times, with some waiting over an hour for their appointment, and others being told their pet would be ready at a certain time only to find out it wasn't.
Rude and Disrespectful Staff
A few reviewers reported encountering rude and disrespectful staff, including being yelled at in the parking lot and being told they were at fault for delays.
Positive Experiences
On the other hand, some reviewers praised the hospital's staff, particularly Dr. Fox, for being patient, kind, and compassionate towards their pets. They appreciated the personalized care and attention their pets received.
Staff Patience and Understanding
Some reviewers commended the staff for being patient and understanding with their pets' anxieties and quirks, making them feel comfortable and at ease.
Compassionate Care
One reviewer was grateful for the staff's compassionate care when they had to put their 16-year-old rescue dog down, allowing them to do it outside in a wooded area and even sending a sympathy card later.
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