Our service will floor you
A Family-Owned Flooring Destination in Fayetteville
Since 1980, Carolina Carpet and Floors has been proudly serving the Fayetteville community with exceptional flooring solutions. We're a family-owned and operated business with a deep commitment to providing exceptional customer service, unparalleled product selection, and professional installations.
Expert Guidance in Flooring Selection
Our team of experienced flooring professionals is well-versed in all aspects of flooring, and we're dedicated to guiding you through the selection process. We'll listen carefully to your needs, preferences, and budget to recommend the perfect materials for your home.
Comprehensive Flooring Solutions
We offer a diverse range of flooring options to meet every taste and application, including:
- Carpet: Available in a vast array of colors, textures, and styles, perfect for cozy comfort and warmth.
- Hardwood: Classic and elegant, offering unparalleled durability and beauty.
- Laminate: Budget-friendly and easy to install, ideal for high-traffic areas.
- Tile: Durable and moisture-resistant, perfect for kitchens, bathrooms, and entryways.
- Luxury Vinyl: Beautiful and realistic, mimicking the appearance of natural materials with luxury vinyl flooring.
- Waterproof Flooring: Perfect for high-traffic areas and bathrooms, ensuring lasting beauty and functionality.
Dedicated to Customer Satisfaction
At Carolina Carpet and Floors, we believe in building lasting relationships with our customers. We offer:
- Free Estimates: Get an accurate and personalized quote for your project from one of our experienced installers.
- Custom Area Rugs: We can create a unique rug to add a touch of individual style and warmth to your home.
- Expert Installations: Our team of skilled installers guarantees precision and attention to detail.
More Than Just Flooring
We're passionate about helping you create the perfect home. Our services extend beyond simply supplying flooring materials. We offer:
- Flooring repairs and maintenance: Keep your existing flooring looking its best.
- Color consultations: Get expert advice on color schemes and patterns to complement your home.
- Financing options: Affordable payment plans to fit your budget.
Contact us today to schedule a free estimate and experience the Carolina Carpet and Floors difference. We look forward to helping you find the perfect flooring solution for your home!
Poor Customer Service and Installation Issues
Several reviewers had negative experiences with the customer service and installation process. Some reviewers reported being disrespected by the owner, Deanna, and her employees. One reviewer was cursed at and accused of lying by Deanna, while another was yelled at and told to leave the store. Several reviewers reported issues with the installation process, including mismatched carpet strips, damaged walls, and poor installation jobs.
Poor Communication and Follow-Through
Some reviewers reported poor communication and follow-through from the company. One reviewer was told that the company would send someone to correct installation issues, but after a year, no one had shown up. Another reviewer reported that the company failed to notify them of a shortage of the original carpet they had purchased, leading to a lengthy and frustrating process to resolve the issue.
Satisfied Customers
On the other hand, some reviewers had positive experiences with the company. One reviewer reported a simple and easy process for installing kitchen flooring, while another reviewer praised the helpful and professional staff. A few reviewers reported excellent customer service and a smooth installation process.
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