Celebrating 30 Years of Service with Integrity
At Syracuse Haulers Waste Removal, Inc., we pride ourselves on being a locally owned and operated independent company, providing a range of recycling and waste removal programs to the Central New York area. With over 30 years of experience, we have established ourselves as a top waste removal services provider, serving Onondaga, Cortland, Madison, Herkimer, Oneida, and Oswego counties.
Our Services
We offer a variety of waste management solutions tailored to fit your specific needs, including residential trash removal, commercial waste disposal, roll-off dumpster/container rentals, trash compacting solutions, and recycling services. Our residential trash removal services provide weekly collection for over 20,000 customers, including municipalities and residents. Our commercial waste disposal services assist businesses of all sizes, offering the most convenient and cost-effective solutions. Our large fleet of roll-off dumpsters is available in various sizes for large businesses, independent contractors, and homeowners.
Our Commitment
At Syracuse Haulers, we take extraordinary measures to provide our customers with quality and responsive services, along with the proper disposal and processing of recycling materials. We are committed to providing superior customer service, no matter how big or how small your needs are. Whether it's a one-time residential pickup, a long-overdue cleanout, or regularly scheduled pickups for your business, we listen to your concerns and design solutions to specifically fit your objectives. We are specialists in the waste industry and are committed to providing you with the most efficient service at the most cost-effective price.
Industry Experience
Our team of experts, including drivers, mechanics, office personnel, and fleet of vehicles, are dedicated to providing exceptional service. Our extensive fleet of vehicles is on a strict preventative maintenance program, meeting all DOT requirements. All drivers have a CDL B class license, extensive training, and annual review, and take an active part in customer communication. Our dispatcher has continual communication with all drivers concerning any schedule changes, updates, traffic situations, or vehicle problems.
Review Summary
Poor Service and Unreliability
Many customers have reported missed trash pickups, inconsistent service, and unprofessional behavior from the company's staff. Some reviewers have experienced issues with damaged property, missed pickups, and unhelpful customer service representatives.
Lack of Accountability
Several reviewers have mentioned that the company's management has shown little to no interest in resolving customer complaints or taking responsibility for their actions.
Positive Experiences
On the other hand, some customers have reported positive experiences with the company, citing friendly and helpful sales associates, clean trucks, and good customer service.
Concerns about Morals and Decency
One reviewer expressed frustration with the company's lack of apology or accountability after damaging their business's parking lot.
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