Business Details
43 Years
experience
Emergency
services
Trusted IT Support and Computer Repair Services
Since 1983, CTS Services has been a leading provider of comprehensive IT solutions for small and medium-sized businesses across New England. Our team of A+ certified technicians delivers expert depot repair services, on-site maintenance, and remote monitoring for all major brands of computers, printers, and network infrastructure. As a woman-owned business with certifications from Microsoft, HP, and Apple, we combine factory-authorized expertise with personalized service to maximize technology investments. Our 24/7 network monitoring and managed services help clients prevent downtime while our 28-point evaluation offers actionable insights for optimizing IT performance.With a dedicated focus on extending hardware lifecycles and controlling costs through component-level repairs, we maintain partnerships with over 26 major manufacturers to ensure access to critical technical support and replacement parts. Our commitment to transparency and client education has earned us long-term relationships with businesses across healthcare, manufacturing, education, and government sectors.
Services
Depot Repair
Managed IT Services
Printer Maintenance
Remote Support
Network Security
Hardware Repair
IT Consulting
Data Backup
Warranty Repairs
Cybersecurity
Details
- Year established: 1983
Highlights and features
- 40+ years of factory-authorized repair experience for all major brands
- 24/7 network monitoring with proactive issue resolution
- Component-level repairs extending technology lifecycle investments
- A+ certified technicians with direct manufacturer technical support access
- Customized managed services tailored to business size and needs
Associations and certifications
- Microsoft Silver Partner
- HP Business Partner
- Apple Authorized Service Provider
- SOMWBA Certified
What people say
Great advice
Quality service
Trust their opinion
Prompt repairs
Cost-effective solutions
Services
Depot Repair Services
Our factory-authorized repair center handles all major brands of computers, printers, and POS devices. With A+ certified technicians and direct manufacturer support, we offer component-level repairs that extend technology lifecycles. Our state-of-the-art facility in Bellingham, MA provides three service options: carry-in, pick-up/delivery, and nationwide shipping for efficient hardware restoration.
Managed IT Services
24/7 remote monitoring of servers and devices prevents downtime while our customized managed services handle backups, security updates, and performance optimization. This solution helps overworked IT teams focus on strategic projects through proactive maintenance and scalable support plans tailored to business requirements.
Printer Services
Factory-trained technicians service all major printer brands with on-site maintenance and depot repairs. We offer managed print solutions to control costs across networks while providing sales support for new equipment purchases. Our authorized status ensures access to specialized parts for both standard and industrial printing systems.
Remote IT Support
Secure remote monitoring detects potential issues before they impact operations. Our technicians provide immediate diagnostics and resolution for network problems, software conflicts, and security threats. This service integrates with on-site support to maintain business continuity across Massachusetts, Rhode Island, and New Hampshire.
IT Consulting
Expert guidance on infrastructure upgrades, cybersecurity implementation, and technology investments. We help businesses optimize existing systems while planning future growth through strategic IT roadmaps. Our consultants work with internal teams to align technology solutions with organizational goals and compliance requirements.
People
Michelle Carlow
President
Michelle leads CTS Services with a focus on professional service delivery and client partnership. She oversees strategic direction while maintaining the company's commitment to technical excellence and customer satisfaction across all service offerings.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, remote monitoring, network security, data backup, and on-demand hardware/software support tailored to small business needs.
Are you certified to repair major technology brands?
Yes, we're factory-authorized for Dell, HP, Apple, Epson, and 26+ other manufacturers with A+ certified technicians for all repairs.
Do you provide emergency IT support?
Emergency services are available 24/7 with immediate remote assistance and priority on-site visits for critical business operations.
What areas do you serve?
We serve all of Massachusetts, Rhode Island, New Hampshire, and Eastern Connecticut with both on-site and remote support options.
Can you help with printer maintenance and repairs?
We offer comprehensive printer services including on-site maintenance, depot repairs, and managed print solutions for all major brands.
What sets you apart from other IT providers?
40+ years of local experience, factory certifications, proactive monitoring, and personalized service with transparent communication differentiate our approach.
