Business Details
10 Years
experience
Emergency
services
Professional Floor Cleaning Services in Burlingame, CA
New Era Carpet Cleaning is a family-owned business established in 2016, serving residential and commercial clients in Burlingame and surrounding areas. With 20 years of industry experience, we combine advanced cleaning technologies and certified technicians to deliver exceptional floor-care solutions. Our services include carpet cleaning, natural stone restoration, tile and grout care, upholstery cleaning, pet odor removal, and 24-hour emergency services. We prioritize customer satisfaction through personalized attention, transparent communication, and a 100% satisfaction guarantee.Our team is insured and bonded, ensuring reliable service for every client. We specialize in addressing complex cleaning challenges while maintaining a commitment to safety, using pet- and child-friendly products. Our dedication to quality has earned us a reputation as a trusted local provider, with a focus on building long-term relationships through consistent, high-standard service delivery.
Services
Carpet Cleaning
Upholstery Cleaning
Natural Stone Restoration
Tile and Grout Care
Pet Odor Removal
Commercial Cleaning
Air Duct Cleaning
Details
- Year established: 2016
Highlights and features
- We offer 20 years of specialized expertise in floor-care restoration.
- Our team provides 24-hour emergency cleaning services for urgent needs.
- We use pet- and child-safe cleaning products for all residential projects.
- Our technicians are certified in natural stone and tile maintenance.
- We guarantee 100% satisfaction with every service performed.
What people say
Arrived on time
Friendly communication
Thorough stain removal
Competitive pricing
Effective pet odor treatment
Services
Carpet Cleaning
Our steam extraction process uses 180F heat and 65psi vacuum power to remove deep-seated dirt and allergens. Pre-treatment solutions break down stubborn stains while preserving carpet fibers. Technicians apply truck-mount systems for maximum soil extraction, leaving carpets refreshed and extending their lifespan through professional-grade maintenance.
Pet Odor Removal
Specialized enzyme treatments target uric acid crystals that standard cleaners miss. Our two-step process combines pre-treatment disinfection with high-temperature steam cleaning to eliminate odor sources. We offer pad replacement options for severe cases, ensuring complete odor elimination while maintaining carpet integrity through pet-safe methodologies.
Natural Stone Restoration
Certified technicians use pH-neutral solutions to clean and seal natural stone surfaces. The process includes deep soil extraction, grout cleaning, and protective sealing that resists water and grease. Our methods restore original luster to marble, granite, and travertine while preventing future erosion through proper maintenance protocols.
Upholstery Cleaning
Hot water extraction removes embedded contaminants from furniture fabrics while preserving material integrity. Technicians apply gentle detergents followed by powerful vacuum extraction to eliminate dust mites and allergens. The process includes spot treatment and protective coating options to maintain fabric appearance between professional cleanings.
Commercial Cleaning
Customized maintenance programs address high-traffic commercial environments. Our services include large-scale carpet extraction, hard-surface cleaning, and scheduled maintenance plans. We accommodate business hours requirements while implementing industrial-grade cleaning that improves indoor air quality and maintains professional environments for retail, office, and hospitality spaces.
People
Derald
Owner/Operator
With 20 years in the cleaning industry, Derald leads New Era's service team, applying hands-on expertise to every project. He personally oversees quality control and customer service, ensuring consistent results across residential and commercial projects. His technical certifications cover natural stone restoration and advanced stain removal techniques.
Questions
What areas do you service?
We serve all nine Bay Area counties including San Mateo, Santa Clara, and Alameda with local technicians based in Burlingame.
Do you offer emergency services?
Yes, our 24-hour emergency team responds to urgent cleaning needs including water damage and severe staining incidents.
Are your cleaning products safe for pets?
All our standard cleaning solutions are pet- and child-safe, with specialized enzymatic treatments for pet odor elimination.
How often should carpets be professionally cleaned?
Manufacturers recommend professional steam cleaning every 12-18 months to maintain warranties and extend carpet lifespan.
What certifications do your technicians hold?
Our team includes technicians certified in natural stone restoration and advanced carpet cleaning methodologies by industry organizations.
Do you guarantee your work?
We offer a 100% satisfaction guarantee, with follow-up visits at no additional charge if touch-ups are needed.
