If you can envision it, we can build it.
At Lambert Custom Pools, we pride ourselves on being a premier pool design and build company, serving the Central Illinois region for over 33 years. Our team of experts has been dedicated to providing exceptional services, from design to build to ongoing maintenance, to ensure that every client's experience exceeds their expectations.
Our services
With a wide range of expertise, we specialize in pool design, installation, maintenance, and servicing. Our services include:
- Pool Design: We transform your backyard into a serene oasis with our unique and custom pool designs.
- Pool Installation: Overseeing every step of the installation process, we ensure that your pool is constructed with precision and care.
- Maintenance and Servicing: Our team is dedicated to providing ongoing maintenance and servicing to keep your pool running smoothly and efficiently.
- Pool Upgrades: We offer a variety of pool upgrades, from adding remote control operations to LED lighting to automatic cleaning systems.
- Exterior Space Design: Our experienced designers work closely with you to create an exterior space that seamlessly blends your pool design with your home's aesthetics.
- Water Features: We design and install stunning water features such as fountains, ponds, waterfalls, running rivers, and more to elevate your outdoor space.
Expertise and Awards
Our expertise is evident in our achievements, including:
- Winner: 2010 APSP International Awards of Excellence Silver Award for Residential Vinyl-Lined Pools in the Swim Spa Category
- Winner: 2010 APSP International Awards of Excellence Silver Award for Residential Vinyl-Lined Pools in the Pools with a Vanishing Edge Category
Our Promise
As a proud member of The Association of Pool & Spa Professionals (APSP) and APSP Certified Building Professionals, we are committed to education and responsible use of pools, spas, and hot tubs. At Lambert Custom Pools, our promise is to provide the best services for our clients, from design to build to ongoing maintenance. We believe that our commitment to excellence, expertise, and customer satisfaction sets us apart as one of the leading pool design and build companies in the region.
Quality of Work and Customer Service
Reviews highlight both positive and negative experiences with Lambert Pools regarding the quality of work and customer service. Some reviewers praise the company's professionalism, responsiveness, and punctuality, stating that they have always been there for their pool needs and have provided excellent maintenance and quick turnarounds. Others, however, have had negative experiences with poor communication, unprofessional behavior, and attempts to charge for services not performed.
Pricing and Mark-ups
Several reviewers have expressed concerns about the company's pricing and mark-ups on chemicals and parts, with some stating that they charge exorbitant prices compared to local retailers. Others have been charged for services not provided, including using the customer's own chemicals.
Scheduling and Reliability
Reviewers have reported mixed experiences with scheduling and reliability. Some have praised the company's ability to respond quickly to issues, while others have experienced delays in scheduling appointments, including failure to show up on time for pool openings and closings.
Professionalism and Responsiveness
Reviews highlight concerns about the company's professionalism and responsiveness, with some reviewers experiencing condescending behavior, unreturned calls and emails, and unprofessional responses to concerns.
Comparison to Competitors
Some reviewers have compared Lambert Pools unfavorably to competitors, stating that they have been treated poorly or overcharged.
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