Give them something unforgettable today
At Proflowers, we're passionate about making a lasting impact with every gift we deliver. Founded on a commitment to providing exceptional quality, convenience, and customer satisfaction, we've built a reputation as a leader in online gift-giving and flower delivery.
Our Story
Our journey began with a simple goal: to make it easy and convenient for people to send thoughtful gifts to their loved ones, no matter the occasion. With a team of floral experts, we curate an extensive collection of beautiful bouquets, long-lasting plants, and gourmet gift baskets. Our collection is designed to cater to various tastes and preferences, ensuring that each gift is tailored to the recipient's taste.
Our Services
At Proflowers, we offer a wide range of services to make your gift-giving experience seamless and memorable. Our services include:
- Flower Delivery: Send stunning bouquets, arrangements, and plants to brighten up anyone's day. Our flowers are hand-picked from the freshest fields and expertly arranged to ensure a unique and lasting impression.
- Gift Baskets: Treat your loved ones to a culinary delight with our gourmet gift baskets, carefully crafted with delectable treats and paired with a thoughtful message.
- Sympathy Flowers: Offer your condolences with tastefully arranged sympathy flowers, carefully designed to express your deepest condolences during a sensitive time.
- Birthday Flowers: Celebrate a special day with a thoughtful gift, whether it's a birthday bouquet, a cake, or a customized gift basket.
What We Stand For
At Proflowers, we stand for:
- Quality: We're committed to providing the freshest flowers, highest-quality gifts, and exceptional service to ensure a lasting impression.
- Convenience: We strive to make your gift-giving experience seamless, with easy ordering, fast delivery, and personalized messages.
- Customer Satisfaction: Our goal is to ensure that every gift recipient feels special, loved, and appreciated.
Get in Touch
Whether you're celebrating a milestone, showing appreciation, or expressing condolences, Proflowers is here to help you make a lasting impact. Explore our collections, browse our gift ideas, and let us help you create a meaningful and unforgettable experience for your loved ones.
Orders and Deliveries
Orders were not delivered as promised, with some customers receiving their flowers late or not at all. Delivery times were not provided, causing inconvenience to customers. In one instance, a customer was told that their order was delivered, but the GPS tracking showed that it was still at the store.
False Advertising
Several customers reported that the flowers they received did not match the arrangements they ordered online. The quantity and quality of flowers were not as advertised, with some customers receiving smaller arrangements than expected. The company's customer service representatives were unhelpful in resolving these issues, citing a "substitution policy" that allows them to send smaller arrangements.
Customer Service
The customer service experience was consistently poor, with representatives being unhelpful, rude, and evasive. Customers were often given the runaround, and their concerns were not addressed.
Product Quality
The quality of the flowers was poor, with some customers reporting wilted, rotten, and slimy flowers. Broken stems and brown-edged petals were also common complaints.
Refunds and Compensation
Refunds and compensation were often inadequate, with some customers only receiving partial refunds or being offered replacement flowers that were not satisfactory.
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