Business Details
22 Years
experience
Emergency
services
Your Trusted Property Management Partner in Pocatello, ID
Five Star Property Management has been delivering premier property management services in Pocatello and Chubbuck, Idaho since 2004. Our local expertise in Pocatello/Chubbuck markets allows us to provide superior attention to properties and residents through our focused geographic approach. As a full-time property management company, we dedicate 100% of our resources to managing investments without distractions from real estate sales activities. Our transparent fee structure eliminates hidden costs with no contract signing fees, placement fees, or monthly minimums. We implement proven marketing strategies that reduce vacancies through aggressive advertising and in-person property showings.Our comprehensive services include rigorous applicant screening, efficient rent collection with ACH transfers, proactive property maintenance through licensed contractors, and detailed financial reporting via online portals. Our team of professionals combines local market knowledge with industry expertise to maximize returns while maintaining properties to the highest standards. We maintain accountability through our performance-based compensation model where we only earn management fees when properties generate income. Our commitment to client satisfaction is demonstrated through our track record of long-term partnerships with property owners and homeowners associations.
Services
Residential Property Management
Multi-Family Property Management
HOA Management
Apartment Management
Investment Property Management
Tenant Screening
Rent Collection
Property Maintenance
Financial Reporting
Eviction Services
Details
- Year established: 2004
Highlights and features
- Specializing in Pocatello/Chubbuck markets with localized expertise since 2004
- Full-time property management company with no real estate sales distractions
- Transparent fee structure with no hidden costs or unexpected charges
- Proven marketing strategies that reduce vacancies through aggressive advertising
- 24/7 maintenance response with trusted network of licensed contractors
Services
Residential Property Management
We provide comprehensive management for single-family homes, townhouses, and condos in Pocatello and Chubbuck. Our services include property marketing, tenant screening, rent collection, maintenance coordination, and financial reporting. Our local expertise ensures optimal returns through strategic market positioning and proactive property care.
Multi-Family Property Management
Specialized management for apartment complexes and multi-unit properties. We handle tenant acquisition, lease enforcement, maintenance scheduling, and financial oversight. Our proven systems reduce vacancies and ensure consistent income through aggressive marketing and efficient operations.
HOA Management
Comprehensive homeowners association management including policy enforcement, dispute resolution, financial administration, and property maintenance. We ensure compliance with CC&Rs while maintaining community standards through regular inspections and professional vendor coordination.
Tenant Screening
Thorough background checks including credit reports, criminal history, rental references, and employment verification. Our rigorous screening process identifies qualified tenants while minimizing risk for property owners through detailed applicant analysis.
Property Maintenance
24/7 emergency response and scheduled maintenance services for all property types. We coordinate licensed contractors for repairs, conduct regular inspections, and implement preventive maintenance programs to preserve property value and ensure tenant satisfaction.
People
Heidi
Founder, Owner
Heidi founded Five Star Property Management in 2004 with over two decades of rental property experience. She holds a bachelor's degree from Idaho State University and specializes in property improvement and investment optimization. Heidi combines strategic vision with hands-on management expertise.
Dannis
Owner
Dannis brings business development expertise from his finance background at the University of Utah. He focuses on operational efficiency and real estate investment strategies while maintaining active involvement in property management operations and team development.
Kevin
Property Services Manager
Kevin leads property services since 2015, leveraging technology to enhance client service. He manages vendor relationships and implements innovative solutions while maintaining exceptional customer service standards across all property management functions.
Daysha
Client Services Manager
Daysha oversees client relations with her marketing expertise from Idaho State University. She ensures exceptional service delivery through attention to detail and coordinates client communications while maintaining deep community connections in Pocatello.
Katie
Accounting Services Manager
Katie manages financial operations since 2019, bringing accounting expertise and calm leadership to property management accounting. She ensures accurate financial reporting and handles complex accounting challenges with professionalism and attention to detail.
Questions
How quickly do you begin managing properties after contract signing?
We start within one business day, immediately initiating marketing, maintenance, and leasing activities for your property.
What's your typical resident placement timeline?
We use multiple marketing platforms to find qualified residents quickly, with placement times varying based on property type and market conditions.
How do you handle rent collection and payment processing?
Residents can pay through mail, office delivery, or our online portal. We enforce timely payments while offering flexible arrangements when needed.
What screening process do applicants undergo?
We conduct comprehensive background checks including criminal history, credit reports, rental references, and employment verification to ensure qualified tenants.
How are property maintenance requests handled?
We provide 24/7 emergency maintenance response and coordinate all repair work through our network of licensed contractors for prompt resolution.
What financial reporting tools are available to property owners?
Our online portal provides access to monthly statements, invoices, lease expirations, and move-in/move-out dates for complete financial transparency.