Transform Your Space, Transform Your Life.
At Family Flooring, we take pride in being a family-owned and operated business, serving the Chesapeake, VA area since 2004. We are committed to providing our customers with the best flooring products and installation services, backed by our 1-year craftsmanship warranty and honoring all manufacturer warranties.
Our Story
We understand that choosing the right flooring can be overwhelming, which is why we're here to guide you every step of the way. Our knowledgeable and friendly staff is dedicated to helping you find the perfect flooring solution that fits your lifestyle and budget. With over 30 years of experience in the industry, we have built a reputation for excellence, and our customers trust us to deliver exceptional results.
Our Services
We offer a wide range of flooring products, including carpet, hardwood, laminate, tile, luxury vinyl, and waterproof flooring. Our experienced installation team ensures that every project is completed to perfection, and we stand behind our work with our warranty. In addition to our flooring products, we also provide financing options through Synchrony to make your flooring dreams a reality.
What Sets Us Apart
At Family Flooring, we're committed to providing exceptional customer service, everyday low prices, and a price match guarantee. We have two convenient locations in Chesapeake, VA, making it easy for you to find the perfect flooring solution. Our commitment to excellence, combined with our extensive product selection and expert installation services, has earned us the trust of our customers and the reputation as the go-to flooring destination in the Chesapeake area.
Why Choose Us
- Commitment to excellence
- Helpful staff
- Everyday low prices
- Over 30 years of experience
- Price match guarantee
- One-stop-shop for all your flooring needs
Overall Experience
The reviews highlight a mix of positive and negative experiences with Family Flooring. While some customers praised the company's products and services, others expressed dissatisfaction with the installation process, customer service, and warranty issues.
Positive Experiences
Many reviewers raved about the helpful and knowledgeable staff, particularly Kevin, Randy, and Tony. They appreciated the wide selection of flooring options and the efficient installation process. Several customers mentioned that the installers were courteous, respectful, and did a great job. Some even enjoyed the "free concert" provided by Hank, one of the installers. Overall, these customers were pleased with their experience and would recommend Family Flooring to others.
Negative Experiences
On the other hand, some reviewers had horrific experiences with Family Flooring. They reported poor installation quality, buckling and bubbling carpets, and unresponsive customer service. Some customers felt misled by the company's promises and were disappointed by the lack of accountability. A few reviewers even accused the company of extortion and bullying tactics when they requested repairs or refunds.
Common Issues
Some common issues that arose from the negative reviews include:
- Poor installation quality
- Unresponsive customer service
- Failure to honor warranties
- Lack of accountability
- Deceptive business practices
Recommendations
Based on the reviews, it's essential to carefully research and vet Family Flooring before hiring them for your flooring needs. Be sure to ask about their installation process, warranties, and customer service policies. Additionally, consider reviewing their contract and understanding their return and refund policies.
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