Business Details
16 Years
experience
Emergency
services
Proactive IT Services for Utah Businesses
Protek Support delivers proactive IT services designed to prevent issues before they disrupt business operations. Our focus on preventive maintenance and strategic planning ensures systems run smoothly while minimizing downtime. With a dedicated team of certified professionals, we offer comprehensive support including network monitoring, cybersecurity, and cloud solutions. Our approach combines advanced technology with personalized service to create tailored IT strategies aligned with each client's unique needs. Backed by decades of combined experience and a commitment to continuous learning, we provide the expertise necessary to optimize IT infrastructure.Our transparent communication and real-time alerts keep clients informed about their network's health and security posture. As a locally owned and operated company, we prioritize building long-term partnerships through reliable service and measurable results. Client testimonials consistently highlight our responsiveness, technical proficiency, and dedication to customer satisfaction. Our proven methodologies and industry certifications demonstrate our commitment to maintaining the highest standards of service excellence.
Services
Managed IT Services
Cybersecurity
Cloud Services
IT Consulting
Co-Managed IT
Disaster Recovery
VoIP Solutions
IT Asset Management
Office Relocation
vCIO Services
Details
- Year established: 2010
Highlights and features
- We implement proactive network monitoring to prevent issues before they occur
- Our team includes CISSP-certified security professionals and Microsoft MCPs
- We provide 24/7/365 emergency IT support and monitoring services
- We create customized 3-year technology roadmaps for strategic planning
- We maintain a 97.6% client satisfaction rating with transparent communication
What people say
Responsive, professional, capable
Awesome service
First-class business partner
Proactive approach
Seamless office move
Services
Managed IT Services
Our managed IT services provide comprehensive oversight of your technology infrastructure. We offer continuous monitoring, proactive maintenance, and rapid response support to ensure optimal system performance. Our team handles patch management, data backups, and security updates while providing detailed reporting on network health. This service includes both remote and on-site support from certified technicians who understand your business needs. By combining preventive strategies with immediate issue resolution, we help minimize downtime and maximize productivity for Utah-based organizations.
Cybersecurity Services
Our cybersecurity solutions protect businesses from evolving digital threats through multi-layered defense strategies. We implement SIEM monitoring, managed SOC services, and penetration testing to identify vulnerabilities before they're exploited. Our security experts provide risk assessments, compliance monitoring, and employee training programs to strengthen your organization's security posture. With 24/7 threat detection and rapid incident response capabilities, we help safeguard sensitive data across healthcare, financial, and other regulated industries. Our approach combines advanced technology with proven methodologies to maintain compliance and prevent data breaches.
Cloud Services
Our cloud services help businesses optimize their IT infrastructure through strategic migration and management. We assess your organization's needs to determine the optimal cloud strategy, whether public, private, or hybrid deployment. Our experts handle cloud migration, configuration, and ongoing management while maintaining security and compliance standards. This service includes resource optimization to prevent waste and ensure cost-effective operations. With continuous monitoring and performance tuning, we help businesses leverage cloud technology for improved scalability, accessibility, and operational efficiency across Utah and surrounding regions.
IT Consulting
Our IT consulting services help organizations align technology with business objectives through strategic planning. We provide vCIO services that develop customized 3-year technology roadmaps based on your specific needs and budget. Our consultants analyze existing infrastructure to identify improvement opportunities while planning for future growth. This includes budget forecasting, technology selection, and risk management strategies that support long-term business goals. By combining industry expertise with hands-on implementation support, we help businesses make informed technology decisions that drive operational efficiency and competitive advantage.
Disaster Recovery
Our disaster recovery solutions ensure business continuity through comprehensive data protection strategies. We implement automated backup systems with multiple storage locations including cloud and on-premises options. Our team develops customized recovery plans with defined RTO and RPO metrics to minimize downtime during incidents. This service includes regular testing and updates to maintain effectiveness against evolving threats. By combining proactive monitoring with rapid recovery capabilities, we help organizations protect critical data and maintain operations during unexpected disruptions while ensuring compliance with industry regulations.
People
Eric Woodard
Founder and CEO
With 25+ years of IT experience, Eric leads Protek Support with technical expertise and strategic vision. He specializes in security best practices and technology alignment, holding CISSP, GCCC, and Microsoft MCP certifications. Eric focuses on helping businesses leverage technology for growth while maintaining continuous learning in industry advancements.
Denise Palmer
Chief Operating Officer
Denise brings 10+ years of leadership experience to Protek Support's operations. With a background in finance and accounting, she manages organizational growth while fostering a positive company culture. Her focus on employee satisfaction and operational efficiency has been instrumental in the company's expansion since 2014.
Michelle Nielsen
Client Success Manager
Michelle has served Protek Support for 12 years in various roles, currently managing client relationships. Security+ certified, she ensures client satisfaction through personalized service. Her experience spans account management and vCIO functions, demonstrating commitment to both client success and organizational growth.
Jason Breidenbaugh
Technical Success Manager
With 24 years in IT managed services, Jason leads critical technical teams. His expertise ranges from frontline support to complex cloud migrations. He focuses on delivering efficient solutions while maintaining high service standards through strategic team leadership and technical innovation.
Questions
What benefits do managed IT services provide for Utah businesses?
Managed IT services offer proactive monitoring, reduced downtime, predictable costs, and access to expert technicians. Businesses gain strategic technology planning while focusing on core operations.
How does your pricing model work?
We offer flat monthly fees for bundled services with customizable packages. Pricing considers your specific IT needs and infrastructure complexity during personalized consultations.
What's the difference between managed IT and break-fix services?
Managed IT provides proactive, ongoing support to prevent issues, while break-fix addresses problems as they occur. Our preventive approach typically offers better cost-efficiency and operational stability.
Do you offer cybersecurity as a standalone service?
Cybersecurity requires full managed IT services for integrated protection. This ensures comprehensive security aligned with your complete IT infrastructure and business needs.
How do you handle emergency IT situations?
We provide 24/7 emergency support with rapid response times. Our team addresses critical issues immediately through remote or on-site assistance to minimize business disruption.
What cloud service models do you support?
We manage public, private, and hybrid cloud environments. Our experts optimize configurations for security, cost-efficiency, and performance based on your organization's specific requirements.
