People over profit, always.
Who We Are
ORNL Federal Credit Union is a community-owned financial institution serving residents and businesses in 19 counties across East Tennessee. Founded in 1948, we are guided by the philosophy of "People Helping People" and are dedicated to fostering financial well-being in our community. As a not-for-profit credit union, we exist to benefit our members through competitive rates, personalized service, and innovative financial solutions.
Our Mission
Our mission is to empower our members to achieve financial success and thrive. We offer a comprehensive range of services designed to meet the diverse financial needs of our members. We are committed to providing personalized guidance, convenient banking tools, and competitive rates to help our members reach their financial goals.
Personal Banking
- Convenient online and mobile banking options
- Competitive interest rates on savings and checking accounts
- Personalized financial consultations
- Affordable loan options for various financial needs
Business Services
- Dedicated business checking and savings accounts
- Business loan solutions tailored to your industry
- Merchant services and payment processing solutions
- Financial consulting and planning services
Investing and Loans
- Diverse investment options for retirement planning and wealth management
- Competitive mortgage solutions for homebuyers and homeowners
- Secured and unsecured personal loans with flexible repayment terms
Community Involvement
We believe in the power of community and actively engage in initiatives that support educational programs, the arts, and healthcare initiatives in our region. We are committed to fostering a strong and vibrant community through our financial services and local outreach efforts.
Our Values
- People-centered: We prioritize the needs of our members and focus on delivering exceptional customer service.
- Integrity: We maintain the highest ethical standards and transparency in all our financial transactions and operations.
- Collaboration: We work together as a team to provide personalized solutions and create a positive impact in our community.
- Innovation: We embrace new technologies and solutions to enhance the member experience and streamline financial services.
- Sustainability: We are committed to responsible business practices and environmental awareness.
Poor Customer Service and Banking Experience
Many customers have expressed dissatisfaction with their experience at this credit union. Several reviewers have reported poor customer service, including being treated rudely, having their money stolen, and being charged unnecessary fees.
Technical Issues and Unreliable ATMs
Some customers have encountered technical issues when trying to perform basic banking tasks, such as depositing funds or checking account information. The ATMs have also been unreliable, causing frustration and inconvenience.
Limited Services and Benefits
Some reviewers have expressed disappointment with the limited services and benefits offered by this credit union. They have reported difficulty in accessing certain features and services, such as raising ATM limits or cashing checks.
Positive Experience with One Teller
One reviewer had a positive experience with a teller who was gracious and helpful. The reviewer appreciated the teller's efficiency and professionalism.
Good Overall Experience with Long-Term Customer
One reviewer, who has been a customer for over 20 years, has had a consistently good experience with the credit union. They have praised the credit union's service and reliability.
Poor Practices and Incompetence
Some reviewers have reported egregious practices, such as illegally flagging checks and withholding payment. Other reviewers have reported poor communication and a lack of follow-through on promises.
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