Business Details
Emergency
services
Your Trusted Property Management Partner in the Capital Region
Veno Properties has established itself as a leading property management company across the New York Capital Region. With a focus on maximizing returns while minimizing owner stress, we combine cutting-edge technology with meticulous operational practices to deliver comprehensive property solutions. Our team brings decades of combined real estate experience, including direct investment and management of multi-family properties. We differentiate ourselves through industry-leading inspection protocols, 24/7 maintenance response, and innovative tenant screening processes.As licensed real estate brokers with New York State license #10491207645, we maintain strict compliance with all regulatory requirements while prioritizing transparent communication and ethical business practices. Our proprietary systems for rent collection, financial reporting, and property marketing have set new standards for efficiency in the regional property management sector.
Services
Property Management
Tenant Placement
Rent Collection
Maintenance Services
Financial Reporting
Highlights and features
- We conduct 50+ page photo inspections with 200+ images to protect owner interests
- Our 360 virtual tours increase tenant applicant volume by 40%
- We report rent payments to credit bureaus to encourage timely payments
- 24/7 showing automation reduces vacancy periods by 30%
- In-house maintenance team ensures repair response within 2 hours
What people say
Responsive service
Stress-free experience
Quick tenant placement
Transparent reporting
Reliable maintenance
Services
Property Management
Our comprehensive property management covers every aspect of rental property ownership. We handle tenant relations, maintenance coordination, financial reporting, and regulatory compliance for single-family, multi-family, and commercial properties. Our proprietary systems ensure maximum return on investment while minimizing owner involvement through automated processes and real-time reporting.
Tenant Placement
We implement strategic tenant placement services combining market analysis with advanced marketing techniques. Our process includes competitive pricing analysis, professional photography, 360 virtual tours, and 24/7 showing automation to minimize vacancy periods. Rigorous screening ensures qualified tenants who meet strict financial and background requirements.
Maintenance Services
Our maintenance division provides prompt repair services through dedicated in-house technicians and pre-vetted contractors. We guarantee 2-hour response times for emergency repairs and maintain detailed service records accessible through owner portals. Preventative maintenance programs help preserve property value and tenant satisfaction.
Financial Reporting
We deliver comprehensive financial reporting through secure online portals with real-time access to all financial data. Services include monthly statements, income/expense reports, tax documentation, and direct deposit payments by the 15th of each month. Our systems ensure complete transparency and audit-ready financial records.
Rent Collection
Our rent collection system offers multiple payment options including automated transfers and credit card payments. We enforce strict collection protocols with 4-day grace periods and formal eviction processes when necessary. Rent payments are processed through secure online portals with immediate fund transfers to owner accounts.
People
Erica Vienneau
Business Development, Broker/Owner
With 20+ years of Capital Region real estate experience, Erica leads business development and real estate sales. Her market expertise and client-focused approach have made her a trusted advisor for property owners and investors.
Ryan Vienneau
President, Broker/Owner
As co-founder and President, Ryan brings strategic leadership and operational expertise. A seasoned real estate investor, he founded CRREIA and previously served as Legislative Co-Chair for APTS of New York, advocating for landlord interests statewide.
Jessica Serratore
Property Manager
Jessica oversees property operations with a background in residential management and licensed real estate practice. She manages 600+ units previously and ensures smooth day-to-day operations while maintaining high resident satisfaction levels.
Brooke Bombardier
Maintenance Manager
Brooke coordinates maintenance operations with 4 years of progressive property management experience. She manages technician teams and vendor relationships to ensure timely repairs and property upkeep across the portfolio.
Kris
Maintenance Technician
Kris provides hands-on maintenance support with expertise in residential repairs. He handles emergency calls and scheduled maintenance while maintaining detailed service records for property owners.
Questions
Are you licensed property managers?
Yes, we operate as a licensed real estate broker in New York State with license #10491207645.
Do you offer after-hours support?
We provide 24/7 emergency response services for both residents and property owners.
When do owners receive payments?
All owner funds are direct deposited by the 15th of each month via EFT.
What rent payment options exist?
Residents can pay through e-check, credit card portals, or cash payments at CVS locations.
What happens with late rent payments?
We implement formal collection processes starting with 14-day pay-or-quit notices after 5 days late.
What lease terms do you use?
We typically use 12-month lease agreements unless owners specify different requirements.
Videos
