Business Details
13 Years
experience
Emergency
services
Your Trusted Home Health Care Partner in Hull, MA
Founded in 2013, our agency was built on a foundation of compassion, family values, and professional excellence. As co-owners Jennifer and Todd Palermo, we combine over 20 years of nursing and engineering expertise to deliver personalized home healthcare solutions. Our mission centers on creating collaborative care teams that prioritize patient dignity, family involvement, and clinical excellence. With CHAP accreditation and Medicare certification, we maintain rigorous quality standards while offering both medical and non-medical services across the South Shore. Our team of seasoned professionals brings specialized skills from top Boston hospitals and educational institutions, ensuring patients receive evidence-based care in the comfort of their homes.We pioneered innovative approaches during the pandemic, including large-scale COVID-19 testing coordination, and continue to integrate technology like HIPAA-compliant electronic documentation for seamless care management. Our commitment to continuous improvement drives us to maintain industry-leading certifications and expand our service offerings to meet evolving community needs.
Services
Home Health Care
In-Home Care
Dementia Care
Hospice Care
Wound Care
Physical Therapy
Medication Management
Medical Transportation
Care Plan Management
Veteran Care
Details
- Year established: 2013
Highlights and features
- We offer CHAP-accredited home healthcare services with Medicare certification
- Our team includes RNs with experience from top Boston hospitals
- We provide 24/7 personalized customer support for urgent care needs
- Our care plans integrate HIPAA-compliant electronic documentation
- We maintain partnerships with major Boston area hospitals for seamless referrals
Associations and certifications
- CHAP
Services
Home Health Care
Our skilled nursing services provide professional medical care in home settings. Certified nurses deliver wound care, medication administration, and chronic disease management while coordinating with physicians. Patients receive personalized care plans that include physical, occupational, and speech therapy services. This medical support helps individuals recover from surgery, manage long-term conditions, or transition from hospital to home care environments.
In-Home Care
Non-medical home care services assist with daily living activities and household tasks. Trained caregivers provide bathing assistance, meal preparation, light housekeeping, and transportation to appointments. Our caregivers support dementia patients with memory care while maintaining their independence and dignity. These services enable seniors to remain safely in familiar environments with personalized attention tailored to individual needs.
Dementia Care
Specialized dementia care services focus on cognitive support and daily routine assistance. Our trained caregivers implement structured programs to manage behavioral symptoms while ensuring safety. Services include memory stimulation activities, medication reminders, and personal hygiene assistance. We work closely with families to create supportive environments that maintain patient comfort and reduce caregiver stress through consistent, compassionate care approaches.
Hospice Care
Comprehensive hospice care services focus on comfort and quality of life for terminally ill patients. Our interdisciplinary team provides pain management, emotional support, and spiritual care while assisting families with end-of-life planning. Services include personal care assistance, medical equipment coordination, and bereavement counseling. We collaborate with hospice agencies to ensure seamless transitions and consistent care aligned with patient wishes.
Physical Therapy
In-home physical therapy helps patients recover mobility and strength after injury or surgery. Licensed therapists develop customized exercise programs to improve range of motion, reduce pain, and prevent disability. Services include gait training, balance exercises, and adaptive equipment instruction. Our therapists work closely with physicians to implement treatment plans that facilitate recovery while ensuring safety and comfort in home environments.
People
Jennifer Palermo
Owner and RN Director
A registered nurse with 20+ years experience from Boston hospitals, Jennifer combines clinical expertise with compassionate leadership. She graduated from Fairfield University and previously worked at Brigham and Women's Hospital. Her nursing education background informs our training programs while her family's Irish heritage inspires our values-driven approach to patient care.
Todd Palermo
Co-Owner and Chief Engineer
With 20+ years engineering experience including pharmaceutical and maritime sectors, Todd brings technical expertise and operational efficiency. A Massachusetts Maritime Academy graduate, he teaches engineering courses while managing our business operations. His pandemic-era vaccine production experience enhances our medical staffing capabilities and quality control processes.
Melissa Hawes
Nurse Educator and Visiting Nurse
A Master's-prepared nurse educator with 15+ years clinical experience, Melissa oversees staff training and patient care. She earned her MSN from Framingham State University and previously taught at Northeastern University. Her background in critical care nursing and hospital leadership roles strengthens our clinical standards and patient safety protocols.
Katie Doyle
Human Resources Director
With 15+ years medical management experience, Katie ensures operational excellence through effective staffing and team development. Her leadership maintains high service standards while supporting caregiver training programs. A South Shore resident, she combines professional expertise with community commitment to enhance our organizational culture and client care delivery.
Alicia Baker
Home Care Scheduler
With 20+ years home care experience, Alicia coordinates personalized care plans while maintaining client communication. Her scheduling expertise ensures timely service delivery while addressing individual patient needs. A Weymouth resident, she combines professional dedication with personal understanding of family caregiving challenges to provide compassionate service coordination.
Questions
What home healthcare services do you offer?
We provide skilled nursing, physical therapy, wound care, medication administration, and chronic disease management services in home settings.
Are you Medicare-certified?
Yes, we maintain Medicare Part A & B certification for home health services along with CHAP accreditation for quality assurance.
What payment options are available?
We accept Medicare reimbursement, VA-United Health Care, private pay, and most major private insurance plans for our services.
Do you provide 24/7 care options?
Our team offers 24/7 personalized support with on-call nursing assistance and emergency response capabilities for urgent care needs.
How do you ensure care quality?
We maintain CHAP accreditation through rigorous quality standards, employ experienced professionals, and use HIPAA-compliant documentation for care coordination.
What areas do you serve?
We primarily serve Massachusetts' South Shore communities including Hull, Weymouth, and surrounding areas.
