At Family Floors, we are committed to providing our customers with the best flooring solutions and exceptional service. With three locations in Long Beach, Huntington Beach, and Yorba Linda, California, we have been serving the community since 1952. Our family-owned business is founded on the principles of honesty, transparency, and excellence. We take pride in our commitment to delivering high-quality flooring products and unmatched customer service.
Our Story
Established in 1952 by Ralph Glatman, Family Floors was founded on the principles of honesty, transparency, and excellence. Today, the business is operated by his grandson Jay and his wife Melissa, who continue to uphold the same values. We believe in providing upfront pricing, with no hidden fees or extras. Our estimates are clearly itemized, and we take the time to explain every detail to ensure you're fully informed. At Family Floors, we say, "Your Floor is our Baby!" because we genuinely care about your project and provide the most superior service available.
Our Services
We offer a wide range of services to cater to your flooring needs. Our services include:
- Free Estimate: Get a comprehensive estimate for your flooring project, including all costs and details.
- Financing: We offer financing options to make your flooring project more affordable.
- Sand and Refinishing Floors: Our team of experts can sand and refinish your existing floors to restore their original beauty.
- Custom Stair Runners: Add a touch of elegance to your staircase with our custom stair runner services.
- Room Visualizer: Use our room visualizer tool to see how your new flooring will look in your home.
- Shop at Home: We bring the showroom to you! Our experts will come to your home with hundreds of samples to help you choose the perfect flooring.
Our Flooring Options
We offer a vast selection of flooring options to suit your style and budget. Our flooring options include:
- Carpet: Soft, stain-resistant, and perfect for any room in your home.
- Hardwood: Elegance and charm come with our solid and engineered hardwood options.
- Laminate: Affordable, durable, and fashionable, our laminate options are perfect for busy families.
- Vinyl: Luxury vinyl plank and tile options that rival the authentic look of hardwood or stone.
- Area Rugs: Add a unique design element to your home with our extensive range of area rugs.
Why Choose Us
At Family Floors, we pride ourselves on our commitment to excellence, honesty, and transparency. We take the time to understand your needs and provide personalized service to ensure your complete satisfaction. Our experts are knowledgeable and passionate about flooring, and we strive to provide the best possible experience for our customers.
Testimonials
Don't just take our word for it! Our customers rave about our exceptional service, quality products, and attention to detail. Check out our testimonials to see what our customers have to say about their experience with Family Floors.
Customer Reviews of Family Floors
Overall Experience
The majority of customers have had a positive experience with Family Floors, praising the company's professionalism, courtesy, and quality of work.
Sales and Customer Service
Many customers have praised the sales personnel, citing their knowledge, courtesy, and helpfulness. The company's customer service has also been commended for being responsive and attentive to customer needs.
Installation and Quality of Work
The installation process has been described as smooth, efficient, and of high quality. Customers have praised the installers for being courteous, careful with moving furniture, and thorough in their work.
Pricing and Value
While some customers have mentioned that the prices are premium, many have felt that the quality of work and service justified the cost.
Negatives
A few customers have experienced issues with the company, including sarcastic responses from staff, substandard workmanship, and poor communication.
Responding to Issues
In some cases, the company has been criticized for not handling issues effectively, such as not removing all levels of vinyl flooring before laying self-leveling compound.
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