Business Details
16 Years
experience
Emergency
services
Trusted Water Damage Restoration in Glen Burnie, MD
Founded in 2010, Flood and Fire Response was established to address the gaps in restoration services after a personal experience with subpar water damage mitigation. Our team of IICRC-certified technicians brings decades of combined experience in engineering, business processes, and customer service to deliver rapid, reliable solutions for residential and commercial clients. We prioritize client needs through 24/7 emergency response, direct insurance billing, and state-of-the-art equipment while maintaining strict adherence to industry standards for water, mold, and fire damage restoration.Our commitment to excellence is demonstrated through our 60-minute response time, comprehensive mitigation processes, and a track record of resolving complex cases efficiently while maintaining transparent communication throughout every project.
Services
Water Damage Restoration
Mold Removal
Fire Damage Cleanup
Sewage Cleanup
Flood Damage Repair
Emergency Response
Insurance Billing
Structural Drying
Content Management
Odor Removal
Details
- Year established: 2010
Highlights and features
- 24/7 emergency response with 60-minute technician arrival
- IICRC-certified professionals for water and mold restoration
- Direct billing to all major insurance companies
- State-of-the-art drying and dehumidification equipment
- Comprehensive mitigation from extraction to structural drying
Associations and certifications
- IICRC Certified
What people say
Excellent job
Promptly arrived
Professional manner
No smell
Great service
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from burst pipes, storms, and plumbing failures. We extract standing water, dry structures using industrial equipment, and prevent mold growth through comprehensive mitigation. Our certified technicians work directly with insurance companies to streamline the process while restoring properties to pre-loss conditions efficiently.
Mold Removal
Professional mold removal services eliminate hazardous contamination using containment protocols and HEPA filtration. Our specialists identify moisture sources, remove affected materials, and implement prevention strategies. Certified technicians ensure safe environments for residents, particularly protecting vulnerable populations from health risks associated with mold exposure.
Fire Damage Cleanup
Fire damage cleanup involves odor removal, soot cleaning, and structural restoration using hydroxyl technology. Our team addresses smoke damage to contents and electronics while restoring properties to habitable conditions. We coordinate packout services and document restoration processes for insurance claims.
Sewage Cleanup
Sewage cleanup services handle dangerous biohazard situations with specialized PPE and disinfection protocols. We remove contaminated materials, sanitize affected areas, and restore properties to safe conditions. Our technicians prioritize rapid response to minimize health risks from raw sewage exposure.
Emergency Response
Emergency response teams deploy within 60 minutes for water, fire, and mold emergencies. Available 24/7 with no overtime charges, we prioritize immediate mitigation to prevent secondary damage. Our rapid response includes initial assessment, containment, and initiation of restoration processes at any hour.
People
Tom
President and CEO
Engineering graduate with 25+ years in business development and retail manufacturing. Oversees company strategy and growth initiatives while leveraging international management experience across 52 countries.
Mike
Sales Director
Economics graduate with leadership roles in national retail chains and wholesale operations. Focuses on optimizing marketing strategies and client communication protocols across service platforms.
Ajith
Operations Director
Engineer with 25+ years improving business processes for Fortune 500 companies. Implements operational efficiencies to maintain quality standards while controlling service costs through technology integration.
Jamie
Customer Service Manager
10+ years managing client relations and satisfaction metrics. Ensures consistent service quality through staff training programs and direct client feedback implementation across all restoration projects.
Shawn
Restoration Specialist
Certified water damage mitigation expert with 15+ years in disaster recovery. Oversees technical execution of complex restoration projects while mentoring junior technicians on industry best practices.
Questions
How quickly do you respond to emergencies?
We guarantee technician arrival within 60 minutes of your call for all water, fire, and mold emergencies.
Do you work directly with insurance companies?
Yes, we handle all insurance billing directly and coordinate with adjusters to streamline the claims process.
What areas do you service?
We serve Glen Burnie, Baltimore, Annapolis, Washington DC Metro, and Central Maryland regions.
Are your technicians certified?
All restoration specialists hold IICRC certifications in water damage mitigation, mold remediation, and fire restoration.
What should I do during water damage emergencies?
Turn off water sources, document damage, and contact us immediately while we handle extraction and drying processes.
Do you offer mold prevention solutions?
Our comprehensive mold remediation includes containment protocols and moisture control strategies to prevent recurrence.
