Business Details
50+ Years
experience
Emergency
services
Trusted Commercial HVAC & Refrigeration Since 1935
Otis Refrigeration has been a trusted leader in commercial HVAC and refrigeration services since 1935. Our family-owned business combines nearly a century of industry experience with cutting-edge technology to deliver efficient, reliable solutions tailored to the food service and commercial sectors. We prioritize customer satisfaction through factory-trained technicians, OEM parts, and a commitment to innovation while maintaining deep community ties. Our full-circle service approach ensures comprehensive support from initial design to ongoing maintenance, backed by partnerships with over 40 major equipment manufacturers. With a team averaging 26.5 years of experience per technician, we provide 24/7 emergency service and transparent billing practices that prioritize client needs.Our legacy of excellence includes serving Fortune 500 companies and local businesses alike, supported by a robust training program that maintains industry-leading technical expertise. We operate across Southern Ohio, Northern Kentucky, and Southeastern Indiana, offering customized solutions for refrigeration, HVAC systems, and commercial kitchen equipment.
Services
Commercial Refrigeration
HVAC Systems
Cooking Equipment
Beverage Systems
Facility Maintenance
24/7 Emergency Service
Equipment Sales
Preventive Maintenance
System Design
Installation Services
Details
- Year established: 1935
Highlights and features
- We offer 24/7 emergency service with average response times of 2-48 hours
- Our technicians average 26.5 years of experience per team member
- We utilize factory-trained staff and OEM parts for all major brands
- Our full-circle service approach covers equipment lifecycle management
- We maintain transparent billing practices with competitive pricing
What people say
24/7 emergency service
Factory-trained technicians
Transparent billing
Competitive pricing
Equipment expertise
Services
Commercial Refrigeration
Otis Refrigeration provides comprehensive commercial refrigeration systems for food service operations. Our solutions include walk-ins, reach-ins, ice machines, and specialized cold storage units. We offer complete lifecycle support from equipment selection to preventive maintenance. Our technicians work with all major brands to ensure optimal system performance and energy efficiency.
Commercial HVAC
We deliver commercial HVAC solutions including rooftop units, split systems, and ductless mini-splits. Our services cover system design, installation, and ongoing maintenance. We partner with leading manufacturers to provide energy-efficient climate control systems tailored to business needs. Our team ensures minimal downtime through proactive maintenance programs.
Cooking Equipment
Otis Refrigeration supplies and services commercial cooking equipment including ovens, fryers, and steamers. We offer installation and maintenance services for high-volume foodservice operations. Our technicians ensure equipment operates at peak performance while maintaining safety standards. We work with all major manufacturers to provide comprehensive equipment support.
Beverage Systems
We specialize in commercial beverage systems including beer dispensing, soda fountains, and cold brew equipment. Our services cover system design, installation, and maintenance. We ensure optimal performance of beverage equipment through regular maintenance and prompt repair services. Our technicians work with all major beverage equipment brands.
Facility Maintenance
Our facility maintenance programs ensure continuous operation of commercial HVAC and refrigeration systems. Services include preventive maintenance, emergency repairs, and system optimization. We provide customized maintenance plans tailored to specific equipment needs. Our technicians use advanced diagnostic tools to identify and resolve potential issues before they become critical.
People
Otis Longanecker
Founder
Established Otis Refrigeration in 1935 as a local refrigeration service provider. Laid the foundation for the company's commitment to excellence and customer satisfaction. His legacy continues through the family-owned business operations.
Anne Longanecker
Leadership Team
Played pivotal role in expanding the company's services to include HVAC systems. Helped establish Otis Refrigeration's reputation for technical expertise and customer service. Contributed to the company's growth into a regional industry leader.
Ben Longanecker
Leadership Team
Expanded the company's service offerings during his tenure. Helped develop the technical training programs that maintain high service standards. Instrumental in building manufacturer partnerships that continue today.
Joshua Longanecker
Sales Leader
Brought fresh perspective to the business in the late 2000s. Expanded service offerings to include cooking equipment and mechanical services. Focuses on maintaining family values while implementing modern business practices.
Questions
What makes Otis Refrigeration different from competitors?
Our team reviews every service call collectively with nearly 100 years of combined experience. We use factory parts whenever possible and provide transparent billing with competitive pricing.
What service areas do you cover?
We service a 4-hour round trip area from Cincinnati, covering locations from Hillsboro to Dayton and Louisville, extending into Indiana. Installation services are available nationwide.
How do your pricing structures work?
Pricing varies based on location, equipment type, and municipality requirements. Our invoices typically range $50-20 less than competitors while maintaining transparent billing practices.
Do you offer equipment sales and financing?
Yes, we offer equipment sales with multiple purchase, rental, or leasing options. We work with all major manufacturers to find solutions that meet specific business needs.
What emergency services are available?
We provide 24/7 emergency service with average response times of 2-48 hours. Our technicians stock common parts and develop creative solutions to minimize equipment downtime.
How do you ensure service quality?
Our technicians average 26.5 years of experience and receive ongoing manufacturer training. We maintain strong industry relationships that enable quick warranty processing and technical support.
