Excellence in animal care, compassion in every interaction
Our Story
Mercy Animal Hospital is a renowned veterinary practice that has been serving the community for over two decades. Our mission is to provide quality veterinary care at an affordable price in a caring and beautiful environment. Our story began in 2002 when Doctors Charles Jones and Dawn Jones decided to open a veterinary hospital that focused on superb healthcare for all animals. Since then, we have grown into a renowned practice for all areas of healthcare for animals.
Our History
In 2002, Doctors Charles and Dawn Jones founded Mercy Animal Hospital with a vision to provide quality veterinary care in a loving, family-based environment. Over the years, we have expanded our services to include a wide range of animal healthcare services, from boarding and dental care to dermatology and microchipping. In 2013, we moved to our current location at 3806 Sardis Church Road, where we have a state-of-the-art facility that is designed to provide a comfortable and welcoming environment for our patients and their owners.
Our Services
At Mercy Animal Hospital, we offer a wide range of services to cater to the needs of various animals. Our services include:
- Boarding: We have a spacious boarding facility where your pet can stay while you're away. Our boarding facility is designed to provide a comfortable and safe environment for your pet.
- Dental Care: We provide dental care services, including cleanings, extractions, and other dental procedures to ensure your pet's oral health.
- Dermatology: Our experienced veterinarians can diagnose and treat skin conditions, allergies, and other dermatological issues in pets.
- Digital Radiography: We use the latest digital radiography technology to provide high-quality imaging services for our patients.
- Grooming: We offer grooming services, including nail trimming, ear cleaning, and bathing to keep your pet looking and feeling their best.
- Heartworm Testing: We test for heartworms and provide treatment options to ensure your pet's health and well-being.
- Hospice & Euthanasia: We provide compassionate and supportive hospice care and euthanasia services for pets with terminal illnesses.
- In-Clinic Diagnostics: Our in-clinic diagnostics services include Blood work, urinalysis, and other diagnostic tests to help diagnose and treat medical conditions.
- Microchipping: We microchip your pet to provide a permanent form of identification and help reunite you with your pet if they ever get lost.
- Nutritional Counseling: Our experienced veterinarians can provide personalized nutritional counseling to help your pet thrive.
- Pain Management: We offer pain management services to help alleviate pain and discomfort in pets.
- Pharmacy: We have a fully stocked pharmacy on-site, providing a convenient and efficient way to fill prescriptions.
- Surgery: Our experienced surgeons perform a range of surgical procedures, from routine spay and neuter surgeries to more complex operations.
- Wellness Programs: We offer wellness programs to provide preventative care and promote your pet's overall health and well-being.
- Vaccinations: We provide vaccinations to protect your pet from diseases and illnesses.
Meet Our Team
At Mercy Animal Hospital, we have a dedicated team of veterinarians, technicians, and support staff who are committed to providing exceptional care to our patients. Our team includes:
- Dr. Charles Jones, a graduate of Tuskegee University School of Veterinary Medicine and a specialist in food animal medicine.
- Dr. Dawn Jones, a graduate of Tuskegee University and a relief veterinarian with over 20 years of experience.
Contact Us
If you have any questions or would like to schedule an appointment, please don't hesitate to contact us. We are always here to provide you with the best possible care for your pet.
Exceptional Patient Care
The reviews praise the exceptional patient care provided by Dr. Jones and his team at Mercy Animal Hospital. Patients are treated with kindness, compassion, and patience, even during difficult circumstances such as illness or saying goodbye to a beloved pet. The team is dedicated to providing the best possible care for their patients.
Concerns and Complaints
One reviewer, Dominique Dickson, expressed some concerns about the hospital's procedures. They feel that the hospital can improve by being more transparent with patients about what is being done to their pets, and by providing more personalized care. Another reviewer mentioned that they had a negative experience with one of the hospital's employees who was not gentle with their pet.
Facility and Staff
Reviewers rave about the facility's cleanliness, organization, and state-of-the-art technology. The staff is praised for their professionalism, kindness, and dedication to providing top-notch care. Specifically, Dr. Steele and Dr. Jones are highlighted as being exceptional in their care and concern for patients.
Empathy and Compassion
The hospital's staff is commended for their empathy and compassion, particularly during difficult circumstances. Reviewers have expressed gratitude for the team's willingness to listen to their concerns and provide emotional support during challenging times.
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