Business Details
24 Years
experience
Your Trusted Veterinary Care Provider in Monroe, NC
Founded in 2002 by Doctors Charles and Dawn Jones, Mercy Animal Hospital has grown into a renowned veterinary practice dedicated to providing compassionate, high-quality care for animals. Our state-of-the-art facility, relocated to Sardis Church Road in 2013, offers advanced medical services in a welcoming environment designed for both animal comfort and client convenience. Our team of experienced veterinarians, including Dr. Hayleigh Steele, specializes in comprehensive healthcare, from routine wellness exams to complex surgical procedures. We prioritize client education, ensuring pet owners understand treatment plans tailored to their pets' unique needs. With climate-controlled boarding facilities and a focus on preventive care, we aim to be a trusted partner in maintaining the health and happiness of pets throughout Monroe, North Carolina.Our commitment to excellence is reflected in our use of cutting-edge technology, including digital radiography, and our dedication to continuing education in veterinary medicine. We foster a culture of empathy and professionalism, ensuring every animal receives individualized attention from our skilled staff. Whether addressing urgent health concerns or providing routine dental care, our mission remains to deliver affordable, reliable veterinary services in a family-oriented setting. This philosophy has earned us a reputation as a leader in animal healthcare, serving both local pet owners and the broader veterinary community. By combining technical expertise with genuine compassion, we strive to make every visit a positive experience for pets and their families.
Services
Boarding
Dental Care
Dermatology
Digital Radiography
Grooming
Heartworm Testing
In-Clinic Diagnostics
Microchipping
Nutritional Counseling
Pain Management
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of combined veterinary expertise from our founding doctors.
- Our hospital utilizes digital radiography for advanced diagnostic capabilities.
- We provide personalized treatment plans tailored to each pet's specific needs.
- Our climate-controlled boarding facilities ensure pet comfort during stays.
- Our team includes veterinarians with specialized interests in geriatric medicine.
Services
Boarding
Our climate-controlled boarding facilities provide a safe, comfortable environment for pets when owners travel. Each animal receives individual attention, regular feeding, and separation from other animals. We require up-to-date vaccinations and flea/tick prevention for all boarders. Our trained staff monitors special needs while maintaining a clean, stress-free atmosphere for temporary pet stays.
Dental Care
Comprehensive dental services address periodontal disease, tooth extractions, and oral infections in pets. We use sedation for procedures while monitoring vital signs to ensure patient safety. Post-treatment care includes home maintenance guidance using specialized toothpastes, diets, and treats to maintain oral health and prevent future complications from untreated dental issues.
Dermatology
Our veterinarians diagnose and treat skin conditions including allergies, infections, and parasitic infestations. Diagnostic tools like skin scrapings help identify underlying causes of itching or hair loss. Treatment plans combine medication, dietary adjustments, and preventive measures to resolve skin issues and prevent secondary infections in affected animals.
Digital Radiography
Advanced digital radiography enables precise internal imaging for diagnosing fractures, organ abnormalities, and pregnancy progression. Images are immediately viewable on computer screens for detailed analysis, allowing veterinarians to zoom and enhance specific areas. This technology supports accurate diagnosis of conditions affecting bones, lungs, and abdominal organs in companion animals.
Grooming
Professional grooming services include bathing, nail trimming, ear cleaning, and medicated treatments to maintain pet hygiene. Our groomers identify skin abnormalities during sessions while preventing matting that causes discomfort. Regular grooming helps maintain coat health, reduce shedding, and detect lumps or skin issues requiring veterinary attention.
People
Dr. Charles Jones
Veterinarian
Graduate of Tuskegee University School of Veterinary Medicine with 20+ years experience in diagnostic testing and large animal medicine. Completed internships and residencies at University of Tennessee and NC State University, focusing on advanced veterinary techniques.
Dr. Dawn Jones
Veterinarian
Co-founder with extensive experience in veterinary medicine, specializing in comprehensive animal healthcare. Collaborates with Dr. Charles Jones to maintain high diagnostic and treatment standards at the hospital since its establishment in 2002.
Dr. Hayleigh Steele
Veterinarian
Recent graduate of NC State University College of Veterinary Medicine with special interests in geriatric medicine and diagnostic imaging. Joined the team after working as a veterinary assistant, bringing expertise in personalized pet wellness planning.
Questions
How often should my pet receive veterinary exams?
We recommend annual exams for adult pets, with more frequent visits for young animals requiring vaccinations or senior pets needing medical monitoring.
Why are dental procedures important for pets?
Dental care prevents periodontal disease affecting 80% of pets over three years old, addressing issues like abscesses and bacterial infections that impact overall health.
What boarding requirements must pets meet?
Boarding animals must have current vaccinations and be free of fleas/ticks, with necessary treatments available before kenneling begins.
How does digital radiography benefit pets?
Digital X-rays provide immediate, detailed internal imaging for accurate diagnosis of fractures, organ conditions, and pregnancy progression using advanced enhancement tools.
What grooming services are available?
We offer baths, nail trimming, ear cleaning, and medicated treatments while monitoring skin health and preventing coat matting issues during sessions.
