Business Details
Trusted Manufacturer Representatives in Upstate New York
Empire State Associates has been a trusted leader in manufacturer representation for the plumbing and HVAC industries since the 1940s. Our commitment to fostering strong relationships with contractors, builders, and architects ensures we create demand for our partners' products while prioritizing the needs of wholesale distributors. With decades of collective experience, our team of seasoned professionals delivers personalized service across Upstate New York, supported by continuous training and industry expertise. We maintain rigorous standards of trust and integrity, ensuring every client interaction reflects our dedication to excellence. Our extensive network of sales representatives covers diverse territories, providing localized support and technical expertise.By combining deep industry knowledge with a customer-centric approach, we help clients navigate complex product solutions and market demands. Our legacy of reliability, built over generations, positions us as a cornerstone of the regions we serve. Through strategic partnerships and a focus on innovation, we remain at the forefront of our industry. Our team's longevitysome members with over 30 years of servicedemonstrates our commitment to professional growth and client satisfaction. This enduring dedication to quality and service excellence continues to define our reputation in the plumbing and HVAC sectors.
Services
Plumbing Product Representation
HVAC Equipment Sales
Technical Support Services
Manufacturer Partnerships
Distributor Network Support
Product Line Consultation
Sales Territory Management
Commercial Project Assistance
Residential Product Solutions
Industry Training Programs
Highlights and features
- We offer over 80 years of combined industry experience in plumbing and HVAC sales.
- Our team provides territory-specific expertise across Upstate New York's diverse markets.
- We maintain direct partnerships with leading manufacturers like A.O. Smith and Fernco.
- Our staff includes technical specialists with decades of hands-on industry knowledge.
- We guarantee personalized service through locally-based sales representatives.
Services
Plumbing Product Representation
We represent leading plumbing manufacturers across Upstate New York, connecting distributors with quality products for commercial and residential applications. Our team provides expert guidance on product selection and market trends. With decades of industry experience, we ensure clients receive optimal solutions for their specific needs.
HVAC Equipment Sales
Our HVAC equipment sales service connects distributors with top-tier heating and cooling products through dedicated territory representatives. We offer technical expertise and localized support for residential and commercial projects. Our team's deep industry knowledge ensures clients receive appropriate system recommendations and product specifications.
Technical Support Services
We provide specialized technical support for plumbing and HVAC systems, with experienced professionals offering on-site consultations and product guidance. Our team includes experts with decades of field experience in installation and system design. This service ensures clients receive accurate technical information and application-specific solutions.
Manufacturer Partnerships
We maintain strategic partnerships with premier plumbing and HVAC manufacturers, ensuring our clients access to innovative products and industry-leading technologies. Our relationships with brands like A.O. Smith and Fernco enable comprehensive product offerings. This service provides distributors with reliable access to quality products through our established network.
Distributor Network Support
We specialize in supporting wholesale distributors through dedicated account management and territory-specific sales strategies. Our team provides ongoing assistance with product knowledge, market insights, and customer service. This service strengthens distributors' capabilities while maintaining our commitment to the wholesale channel.
People
Bill Frenzel
Principal - Outside Sales
With 39 years of industry experience, Bill Frenzel serves as a principal sales representative covering Syracuse and surrounding areas. His expertise spans both plumbing and heating product lines.
Bill Norris
Principal - Outside Sales
Bill Norris brings extensive sales experience, managing the Albany territory since 1999. He became a partner in 2006 and has over 32 years of service with the company.
Adam Frenzel
Principal - Outside Sales
Adam Frenzel has 18 years of service, specializing in Rochester territory coverage. He holds a Business Administration degree from SUNY Oswego and manages western New York markets.
Troy Morgan
Plumbing & Heating Technical
Troy Morgan offers 14 years of service with specialized technical expertise, covering Buffalo and Niagara regions. He brings 35 years of combined industry experience to client consultations.
Scott Phinney
Office Manager
Scott Phinney has served as ESA's office manager since 1993, providing 32 years of administrative leadership. His background includes wholesale plumbing experience and territory sales management.
Questions
What areas do you serve?
We serve all of Upstate New York, including Albany, Rochester, Buffalo, Syracuse, Poughkeepsie, Utica, and Binghamton.
What manufacturers do you represent?
We represent leading brands like A.O. Smith, Fernco, Charlotte Pipe, Triangle Tube, and over 20 other plumbing and HVAC manufacturers.
What industries do you support?
We specialize in plumbing and HVAC industries, serving both residential and commercial construction sectors across Upstate New York.
Do you offer technical support?
Yes, our team includes technical specialists with decades of experience providing on-site consultations and product guidance.
How long have you been in business?
We've been serving the region since the 1940s, with many team members having over 30 years of service.
