Business Details
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services
Your Trusted Pet Boarding Retreat in Hilo, Hawaii
At Hilo Holiday Pet Hotel, we provide premium pet boarding services designed to make your pet's stay as comfortable and enjoyable as possible. Our facility offers spacious, clean accommodations with individualized care plans tailored to each pet's unique needs. With 24/7 on-site staff, we ensure personalized attention, including bedtime treats, special needs care, and daily playtime in large outdoor areas. Our team is trained to handle pets of all breeds and sizes, maintaining strict health protocols through required vaccination documentation and regular health monitoring.We offer flexible drop-off and pick-up times, special discounts for extended stays, and transparent pricing with no hidden fees. Our services include dog and cat lodging, bathing, and transportation, all aimed at providing a stress-free experience for both pets and owners. We prioritize clear communication, offering pet updates and requiring pre-packaged food to maintain dietary consistency. Located in Kurtistown, HI, our country retreat-style facility combines comfort with convenience, ensuring your pet receives the love and care they deserve while you're away.
Services
Dog Lodging
Cat Lodging
Pet Bathing
Transportation
Boarding Application
Vet Clearance
Highlights and features
- We offer 24/7 on-site staff for continuous pet monitoring and care.
- Our spacious, open-air kennels promote comfort and socialization.
- Individualized care plans accommodate special dietary and medical needs.
- We maintain strict health protocols with required vaccination documentation.
- Flexible scheduling and transparent pricing with no hidden fees.
Services
Dog Kennels
Our dog kennels provide spacious, open-air accommodations with individualized care plans. Pets enjoy daily playtime in large outdoor yards and receive bedtime treats. Staff monitor health continuously, requiring vaccination documentation for safety. Clean bedding and fresh water ensure comfort throughout their stay.
Cat Condos
Cat condos offer stress-free environments with cozy bedding and sanitized food/water bowls. Special attention is given to dietary needs, requiring pre-packaged food from owners. Outdoor play areas and individualized care plans ensure cats remain comfortable and engaged during their stay.
Pet Bathing
Professional bathing services maintain pet hygiene, with required 14-day baths for extended stays. Pricing varies by weight, starting at $22 for pets under 10 lbs. Nail trimming is available as an add-on service for $5 per session.
Pet Shuttle
Our shuttle service transports pets from North Road locations, charging $20 per shuttle or $2.50 per mile beyond Kulani Road. This convenient option ensures safe arrival for pets without owner transportation, with round-trip service available.
Special Needs Care
We administer medications and monitor pets with special health requirements. Owners must provide detailed instructions and necessary supplies. Our staff receives training to handle various medical conditions, ensuring continuity of care during boarding stays.
People
Eddie Toilolo
Owner
Eddie Toilolo founded Hilo Holiday Pet Hotel with a passion for animal care. He oversees daily operations, ensuring all pets receive personalized attention. His leadership focuses on maintaining high standards for pet safety, comfort, and well-being.
Stephanie
Manager
Stephanie manages facility operations and staff coordination. She ensures smooth day-to-day functioning while maintaining client communication. Her experience in pet care contributes to the hotel's commitment to quality service and customer satisfaction.
Jennifer
Pet Caretaker
Jennifer provides direct care to boarding pets, administering medications and monitoring health. Her hands-on approach ensures individualized attention for each animal. She plays a key role in implementing care plans and maintaining clean, safe environments.
Questions
What vaccination records are required for boarding?
All pets must provide up-to-date vaccination records and health documentation before boarding. Owners must present these at drop-off to ensure pet safety and compliance with our health protocols.
Can I request special care for my pet's medical needs?
Yes, we accommodate special medical requests. Owners should provide detailed instructions and necessary supplies. Our staff is trained to administer medications and monitor specific health conditions during stays.
What is your cancellation policy?
We charge a $50 cancellation fee and $30 for date changes. No cancellations are allowed between November 15 and January 15. Changes made more than 7 days in advance incur no fee.
Do you offer long-term boarding discounts?
Yes, we provide special discounts for stays exceeding 30 nights. Priority booking is also available for extended stays, ensuring consistent care for pets requiring prolonged boarding arrangements.
Is transportation service available for boarding pets?
Our pet shuttle service covers areas up to North Kulani Road for $20 round-trip. Locations beyond this point are charged $2.50 per mile. This service ensures convenient access to our facility.
How do you handle pets with specific dietary requirements?
Owners must provide pre-packaged food with specific feeding instructions. We follow these guidelines exactly to maintain dietary consistency. Special food storage and preparation procedures ensure proper meal management during boarding stays.
