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At Troy's Auto Service, we are dedicated to providing the highest quality auto repair services to our valued customers in Paducah, KY. With over 25 years of experience, our team of certified technicians and experienced auto repair specialists have built a reputation for honesty, expertise, and professionalism. Our goal is to offer the best auto services available at reasonable prices, ensuring that our customers receive the best value for their money.
Our Services
We understand that every vehicle is unique, which is why we offer a wide range of auto repair services to cater to the specific needs of our customers. From routine maintenance services like oil changes and tire rotations to complex repairs like engine and transmission overhauls, we do it all. Our services include AC repair, car and truck care, electrical services, electronic services, engine and transmission, engine maintenance, general services, heating and cooling services, miscellaneous services, and tires.
Our Commitment
At Troy's Auto Service, we are committed to providing honest and transparent services to our customers. We believe in building long-term relationships with our customers, which is why we take the time to explain every repair and maintenance service in detail, ensuring that our customers are aware of what they need and why. We also provide easy-to-understand estimates before beginning any work, so our customers know exactly what to expect. We stand behind all of our work with a guarantee, giving our customers peace of mind knowing that their vehicle is in good hands.
Our Team
Our team of certified technicians and experienced auto repair specialists are dedicated to providing 5-star service to our customers. With their expertise and professionalism, our customers can trust that their vehicle is being serviced by the best in the business. Our team is dedicated to staying up-to-date with the latest technologies and techniques, ensuring that our customers receive the most advanced and effective auto repair services available.
Why Choose Us
At Troy's Auto Service, we pride ourselves on our commitment to excellence, honesty, and customer satisfaction. We are conveniently located near you in Paducah, KY, and most of our services can be completed while you wait. Many repairs can be completed in as little as one day, and we offer options to keep auto repair costs low or upgrades to keep your car running at peak performance. Our customers say they can't find the same level of expertise that our auto mechanics provide anywhere else!
Excellent Customer Service and Workmanship
Many reviewers rave about the exceptional service and workmanship at Troy's Auto Service. They praise the professionalism, reasonable prices, and quick turnaround times. Reviews highlight the reliability and expertise of the staff, with one reviewer stating that they "have grown over the years very professional work great people who work there." Another reviewer mentions that they "get my car in and out quickly."
Poor Customer Service and Work Quality
Unfortunately, some reviewers have had negative experiences at Troy's Auto Service. One reviewer reports that they were charged for a diagnostic test despite not finding any issues with their car. Another reviewer claims that the shop broke their motor mounts and left loose bolts, requiring them to take their car to the dealer for verification. A reviewer also mentions that the shop did not properly diagnose an issue with their car's engine, leading to further problems.
Unreliable diagnoses and Estimates
Some reviews highlight issues with the shop's ability to accurately diagnose problems with customers' vehicles. One reviewer reports that the shop told them that their car had no issues when it was clear that it did. Another reviewer states that the shop offered a $450 fix without being sure what was causing the problem.
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Many reviewers have had poor experiences with the shop's ability to diagnose and fix problems with their vehicles, leading to frustration and mistrust. Some have reported issues with customer service, including delays and inaccurate estimates. NEGATIVES_END
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