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Our Story
At Jim Ando Plumbing, we're not just plumbers; we're your neighbors, friends, and ultimate plumbing solution for over three decades. Since 1992, we've had the pleasure of providing plumbing services in Buffalo and helping thousands of customers with their plumbing issues. This has earned us a reputation for dependability, honesty, and exceptional service.
Our Mission
We're committed to delivering top-notch plumbing solutions to our customers. Our mission is to provide premier quality and service, ensuring that our customers receive prompt and professional solutions to their plumbing needs. We're dedicated to honesty, integrity, and reliability, which has allowed us to stand the test of time.
Our Services
We offer a wide range of plumbing services designed to cater to the unique needs of our customers. Our services include:
- Water heaters: Installation, repair, and maintenance
- Sump pumps: Ensuring basements remain dry and safe
- Drains and sewers: Ensuring smooth and hassle-free flow
- Leak detection: Spotting and fixing leaks before they turn into floods
- Emergency services: 24/7 availability for all plumbing emergencies
- Commercial services: Providing plumbing solutions for businesses and commercial properties
What Sets Us Apart
At Jim Ando Plumbing, we believe in doing business the right way. Our success story spans three decades, and there's a reason our local, family-owned and operated business has been around for so long. We attribute our longevity to our commitment to delivering top-notch plumbing solutions, reliability, excellent customer service, 24/7 availability, and honest pricing.
Our Values
- Reliability: We show up when we say we will and get the job done right.
- Quality workmanship: Our work is not just about fixing the issue but ensuring it doesn't come back.
- Excellent customer service: We treat every customer like family, putting their needs first and ensuring they are satisfied with our service.
- 24/7 availability: Plumbing emergencies don't work 9 to 5, and neither do we.
- Honest pricing: We provide fair, upfront pricing with no hidden fees or surprises.
Overview of Reviews
The reviews of Jim Ando Plumbing are overwhelmingly positive, with 15 out of 17 reviews rating the company 5 stars. The reviewers praise the professionalism, expertise, and courteousness of the technicians, as well as the company's prompt and reliable service.
Positive Reviews
The majority of reviewers were extremely satisfied with the service they received from Jim Ando Plumbing. They praised the technicians for being knowledgeable, professional, and courteous, and appreciated the prompt and reliable service. Many reviewers mentioned that the technicians took the time to explain the issues and provided options for repair, making them feel informed and involved in the process.
Negative Reviews
There were two negative reviews, one of which mentioned a faulty gas valve in a hot water tank, and the company's response to the issue was deemed unsatisfactory. The other negative review expressed dissatisfaction with the cost of service and the technician's failure to complete the job.
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