We Want To Party With Your Pup!
At Pupchella, we're passionate about providing top-notch pet care services to furry friends and their humans in Framingham, Natick, Sherborn, and surrounding areas. Our team of dedicated and certified pet care providers are committed to delivering exceptional dog walking, pet sitting, and boarding services that cater to the unique needs of your beloved pets. With extensive experience in dog behavior, socialization, and nutrition, we're equipped to provide personalized care that prioritizes your pet's happiness, health, and safety.
Our Story
As a proud LLC Pet Care Company, fully bonded and insured, we've been making tails wag since 2014. Our founder, Cassidy, has always had a deep love for animals and a passion for providing exceptional pet care. With a background in dog behavior, nutrition, and health, Cassidy created Pupchella to provide a unique blend of fun, socialization, and nurturing care for pets. Our team is certified in Pet First Aid and CPR, and we utilize Time To Pet Software to provide our clients with an easy and organized way to schedule services, view invoices, and stay connected during visits with their pets.
Our Services
We offer a range of services designed to provide you and your pet with peace of mind. From dog walking and playgroups to pet sitting and boarding, we've got you covered. Our team is dedicated to delivering personalized care that meets the unique needs of your pet. Whether you need a quick potty break or a full-blown slumber party, we're here to provide outstanding pet care that you can trust.
Our Team
Meet our team of dedicated walkers and sitters who are passionate about animal care. From Raymond to Mikaela, our team members are certified in Pet First Aid and CPR, and are committed to delivering exceptional care that prioritizes your pet's happiness, health, and safety.
Overview of Reviews
Mixed Experiences
Some reviewers have had positive experiences with Pupchella, citing good care for their dogs and resolution of miscommunication issues. However, others have had negative experiences, including issues with dog walkers, communication, and safety concerns.
Communication and Leadership Issues
Some reviewers have experienced miscommunication and inconsistencies in Pupchella's services, which they believe may be related to leadership issues. The owner has been criticized for being poor with communication and not resolving issues promptly.
Safety Concerns
One reviewer had a serious safety issue when their dog escaped from playgroup, and Pupchella did not notify them. The reviewer also raised concerns about the company's mysterious facilities, vaccination records, and security system.
Payment and Business Practices
Some reviewers have had issues with payment options, including being told to use the "friends and family" option on PayPal, which results in the customer being charged a fee. There have also been issues with invoicing and addresses.
Empathy and Disingenuousness
One reviewer felt that the owner, Cassidy, lacks empathy and is disingenuous, speaking poorly of clients and showing a lack of concern for their needs.
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