Lithia Auto Body Express: Your Trusted Partner for Auto Body Repair in Anchorage
Lithia Auto Body Express is a division of Lithia Anchorage Body & Paint, a trusted local business serving Anchorage and the surrounding areas for over 75 years. We're passionate about providing our customers with convenient, efficient, and high-quality auto body repair and collision repair services.
Our Mission
Our mission is to get you back on the road as quickly and seamlessly as possible. We understand the stress and inconvenience associated with car repairs, so we strive to provide a seamless and stress-free experience for our customers.
What Sets Us Apart?
- Express Repair Program: Our innovative Express program eliminates the need for multiple appointments and reduces repair time by 7-10 days.
- Convenience & Transparency: We provide clear and upfront estimates, communicate progress updates regularly, and handle insurance claims efficiently.
- ASE-Certified Technicians: Our team of certified technicians are highly skilled and experienced in all aspects of auto body repair.
- Quality & Warranty: We stand behind our work with a written lifetime warranty on all repairs.
- Community Involvement: We take pride in being an active member of the Anchorage community and are committed to supporting local businesses and initiatives.
Our Services
We provide comprehensive auto body repair services for all types of vehicles, including:
- Complete Collision Repair: From minor dents and scratches to severe frame damage, our technicians will restore your vehicle to its pre-accident condition.
- Paintless Dent Repair: We can remove minor dents without damaging the paint, saving you time and money.
- Paint Repair: Our skilled technicians can repair and restore your vehicle's paint to its original condition.
- Cosmetic Repair: We offer comprehensive cosmetic repairs, including headlight restoration, bumper cover replacements, and trim restoration.
Experience the Lithia Difference
When you choose Lithia Auto Body Express, you can expect:
- Personalized and attentive customer service
- Transparent and honest communication
- Expedient and reliable repairs
- Unwavering commitment to customer satisfaction
- Peace of mind with our comprehensive warranty
Get a Free Estimate Today!
Contact us today to request a free estimate and to learn more about our services. We look forward to helping you get back on the road quickly and safely.
Customer Service Issues
Many customers have expressed frustration with the customer service at Lithia Auto Body. Some have reported that the front desk staff is horrible, unorganized, and uncommunicative. Others have mentioned that they were given inaccurate updates on the status of their repairs, or that the shop didn't return their calls or respond to their voicemails.
Repair Issues
Several customers have reported issues with the quality of repairs done by Lithia Auto Body. One customer received their vehicle back with a crooked hood, malfunctioning front light, and a non-working camera. Another customer had to wait over three months for their bumper to be replaced, and even then, it was not done correctly.
Long Wait Times
Multiple customers have complained about the long wait times for estimates, repairs, and communication from the shop. Some have reported waiting weeks or even months for their vehicles to be repaired, and then being given inaccurate estimates of when they would be finished.
Positive Experiences
On the other hand, some customers have reported positive experiences with Lithia Auto Body. One customer praised the excellent customer service they received from Shane, Josh, and Caylee, and the phenomenal job done on their vehicle. Another customer appreciated the friendly service and compassionate nature of Trevor, who took the time to explain the extent of the damage to their vehicle.
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