Exceeding Expectations with Quality and Reliability
Our Mission
Five Star Commercial Roofing is dedicated to providing Ohio businesses with reliable, high-quality roofing solutions. We prioritize exceptional customer service, meticulous craftsmanship, and unwavering attention to detail on every project.
Experienced Professionals with Proven Expertise
Our team comprises highly skilled and experienced professionals with extensive knowledge in all aspects of commercial roofing. We possess deep understanding of various roofing systems, materials, and installation techniques. This ensures that you receive comprehensive and tailored solutions that address your unique needs.
Comprehensive Roofing Services
We offer a comprehensive range of services to address all your roofing concerns, including:
- Roof Inspections: Thorough inspections identify potential issues and provide detailed recommendations.
- Roof Repairs: Quick and effective repairs for leaks, tears, and other damage.
- Leak Detection: Advanced tools and expertise to pinpoint the source of leaks and prevent future problems.
- Roof Restoration & Replacement: We restore or replace damaged roofs using high-quality materials and workmanship.
- Cool Roof Options: Energy-efficient solutions to reduce heat absorption and decrease cooling costs.
- Maintenance Programs: Regular inspections and maintenance plans to extend the lifespan of your roof.
Beyond just repairs and installations
We also prioritize contractor development and support. Our team actively assists contractors in expanding their commercial roofing operations by offering:
- Recruitment and training resources
- Marketing and sales guidance
- Technical support and troubleshooting
- Networking opportunities
Commitment to Customer Satisfaction
At Five Star Commercial Roofing, customer satisfaction is our ultimate goal. We are proud to offer:
- Non-prorated warranties: We stand behind our work with comprehensive guarantees that protect you from any unforeseen issues.
- Prompt service: We understand the urgency of repairs and handle projects with speed and efficiency.
- Transparent communication: We keep you updated throughout the process and provide clear explanations of our findings and recommendations.
Contact us today to discuss your roofing needs and explore how Five Star Commercial Roofing can help you achieve peace of mind and reliable protection for your business.
Poor Customer Experiences and Unprofessionalism
Multiple customers have reported negative experiences with this company, citing unprofessionalism, poor workmanship, and a lack of follow-up.
Lack of Follow-up and Unreliability
Several reviewers mentioned that the company failed to follow up on their work, leaving their buildings in disrepair. They also reported that the company did not adhere to their "warrantied" work, failing to correct issues that arose.
Poor Work Quality and Overcharging
Customers have reported poor work quality, with one reviewer mentioning that a $50,000 flat roof still held water on half of the roof. Another reviewer was charged $500 for a trip charge to look at the company's shoddy work, only to be told that they would need to pay more to fix the issues.
Unprofessional Behavior and Lack of Transparency
Reviewers reported being treated rudely by the company's representatives, with one reviewer being questioned about their authority to make decisions. Another reviewer was refused a written estimate, with the representative looking down on them as if they couldn't afford the work.
Identity Theft and Misrepresentation
One reviewer claimed that the company stole the name, phone contacts, and reputation of a 5-star roofing company in Ohio. This has led to confusion and harm to the reputation of the original company.
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