Your Safety Is Our Priority - We Protect What Matters Most to You.
About Us
Universal Security Guard Association (USGA) stands as a reliable and trusted partner in bolstering the security and safety of individuals and organizations throughout Florida, North Carolina, Tennessee, Maryland, District of Columbia, Texas, Georgia, Virginia, Oklahoma, and California. Established on the principle of providing exceptional security solutions, USGA boasts a team of seasoned professionals dedicated to safeguarding your peace of mind.
Our Mission
Our mission is to deliver comprehensive security solutions customized to meet the unique needs of each client. We are committed to exceeding expectations through our proactive, personalized approach and our unwavering dedication to your safety. With USGA, you can rest assured knowing that your security is in the hands of experienced professionals.
Our Team: The Foundation of Expertise
USGA boasts a remarkable team of security professionals, many of whom have over 25 years of experience in the field. Known as the Top Professional Service Unit (Tops), this elite group combines expertise in diverse areas of security to provide clients with unparalleled protection and reassurance. We are also proud to offer executive protection services, ensuring the safety of individuals who require personalized attention.
Comprehensive Security Solutions
Our services extend far beyond traditional security guard duties. We offer a comprehensive array of security solutions that include:
- Preventive Security: Strategies and measures to deter potential threats before they arise.
- Integrated Security: Combining various security measures for holistic protection.
- Executive Protection: Specialized protection for high-profile individuals.
- Facilities Management: Security management solutions for businesses and organizations.
- Crisis Management: Effective management of emergencies and security threats.
Why Choose USGA?
Choosing USGA means choosing peace of mind. We prioritize:
- Client satisfaction and building lasting relationships.
- Providing robust and comprehensive security solutions.
- Maintaining the highest standards of professionalism and ethics.
- Commitment to ongoing training and development of our security personnel.
Our Commitment to Excellence
USGA is fully licensed and insured, ensuring your peace of mind. We prioritize transparency and open communication, regularly updating clients on security measures and procedures. Our dedication to continuous improvement and client satisfaction sets us apart in the industry.
Overall Satisfaction
The reviews for Universal Security Guard Association (USGA) are mixed, with 12 reviewers giving 5-star ratings and 2 giving 1-star ratings. The reviews highlight both the strengths and weaknesses of the company.
Professionalism and Customer Service
Many reviewers praised the professionalism and customer service of USGA. Several reviewers mentioned that the guards were on time, well-dressed, and provided excellent service. Some reviewers also appreciated the company's responsiveness and willingness to go above and beyond to meet their needs.
Organizational Strengths
A few reviewers mentioned that the company was well-organized, with efficient team management and timely communications. Some reviewers also appreciated the company's ability to adapt to their specific needs and provide tailored solutions.
Weaknesses and Concerns
However, some reviewers had negative experiences with USGA. One reviewer reported that the guard was late and unprofessional, while another reviewer mentioned that the company had poor communication and failed to pay overtime. Some reviewers also expressed frustration with the company's billing practices and lack of transparency.
Workplace Experience
For employees, USGA seems to provide a positive work environment. Many reviewers praised the company's training programs, supportive management, and sense of community.
Comparison Across Branches
One reviewer noted that the Tampa branch had some issues with professionalism and integrity, which may not be representative of the company as a whole.
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