Find the Flooring that Fits Your Style
At Yates Flooring, we are a family-owned and operated business dedicated to providing exceptional flooring solutions to our valued customers in Lubbock, Midland/Odessa, and Amarillo, TX. With over four decades of experience in the industry, our knowledgeable team of flooring experts is committed to helping you find the perfect flooring options for your home or business. We prioritize customer satisfaction and strive to exceed expectations by offering a wide selection of high-quality flooring products, professional installation services, and ongoing support.
Our Story
Founded in 1976, Yates Flooring has been proudly serving the Lubbock, Midland/Odessa, and Amarillo areas with a commitment to excellence and integrity. Our business is built on a foundation of family values, and we take pride in providing personalized service to our customers. We understand that finding the perfect flooring for each room of your home is essential to creating a space that reflects your style and meets your lifestyle needs. Whether you want the luxurious comfort and endless style of carpet, the timeless beauty and durability of hardwood, the affordability and versatility of laminate, the modern styles and easy maintenance of vinyl, the sleek and durable appeal of tile, or the added warmth and style of area rugs, we have the perfect flooring solution for you.
Our Services
We offer a comprehensive range of flooring services to cater to all your needs. From residential flooring to commercial flooring, and from builders to homeowners, we have you covered. Our services include:
- Carpet sales and installation
- Hardwood flooring sales and installation
- Luxury vinyl flooring sales and installation
- Laminate flooring sales and installation
- Tile flooring sales and installation
- Area rug sales and installation
- Commercial flooring solutions
- Builder services
- In-home measures
- Design center consultations
- Financing options
Our Mission
Our mission is to provide exceptional flooring solutions, unparalleled customer service, and personalized attention to detail. We strive to exceed our customers' expectations and build long-lasting relationships with them. We believe in the importance of quality, integrity, and excellence in everything we do.
Our Values
At Yates Flooring, we value:
- Customer satisfaction
- Quality products and services
- Personalized attention to detail
- Integrity and honesty
- Family values and community involvement
- Ongoing training and education for our team
Overall Experience
The majority of customers had a positive experience with Yates Flooring, praising the helpful and knowledgeable staff, high-quality products, and efficient service.
Staff and Service
Many reviewers praised specific staff members, such as Brian Carlton, Jacob Daniels, Emiliano, Patsy, and Rebekah Stallings, for their exceptional service, helpfulness, and knowledge. Customers appreciated the personalized attention and guidance they received during the decision-making process.
Product Quality
Customers were satisfied with the quality of the flooring products, citing high-quality materials and excellent installation services.
Design and Consultation
Some customers appreciated the design input and consultation services provided by the staff, which helped them make informed decisions about their flooring needs.
Negative Experiences
A few customers had negative experiences, citing poor customer service, lack of attention from sales staff, and issues with order fulfillment and communication.
Common Complaints
Some customers experienced delays in receiving estimates, lack of follow-up, and poor communication from the sales staff.
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