At Troy's Tranys & Auto Repair, we are proud to serve the automotive needs of the people of Emporia and surrounding areas. As a leader among auto repair shops in Emporia, KS, we strive to uphold our promise of complete satisfaction, no matter what your automotive issue may be. From tune-ups and minor repairs to transmission repair and brake replacements, we can service any vehicle's needs, from top to bottom.
Our Mission
At Troy's Tranys & Auto Repair, our mission is to provide honest and professional automotive repair and auto maintenance services to our valued customers. We believe that a car is not just a mode of transportation, but a vital part of our daily lives. We understand that our customers trust us with their vehicles, and we take that trust seriously.
Our Services
As a full-service automotive repair shop, Troy's Tranys & Auto Repair offers a wide range of services to meet all your automotive needs. Our highly skilled and certified technicians can diagnose and repair any issue with your vehicle, from minor repairs to major overhauls. We service all makes and models of vehicles, including domestic and foreign vehicles.
Our services include:
- Oil changes and maintenance
- Brake repairs and brake system maintenance
- Transmission repair and service
- Fuel and engine management
- Electrical system maintenance
- Heating and air conditioning system maintenance
- Tire rotations and balancing
- Suspension and steering system maintenance
- Belt replacement and repair
- Battery maintenance and replacement
Our Promise
At Troy's Tranys & Auto Repair, we promise to treat our customers with the utmost respect and care. We will take the time to listen to your concerns and provide you with a detailed diagnosis and estimate before performing any repairs. We will also communicate with you throughout the repair process to ensure that you are satisfied with the work being done.
Transmission Repair and Service
Every day, your transmission works hard to keep you and your car on the go. The fluid that lubricates all of the transmission's moving parts works just as hard as the transmission and should be changed as recommended. Over time, that fluid may get contaminated or lose the ability to keep your transmission performing at its peak. At Troy's Tranys & Auto Repair, we understand the importance of regular transmission maintenance. We use only the highest quality transmission fluid and follow the manufacturer's recommended maintenance schedule to ensure your transmission runs smoothly and efficiently.
Contact Us
At Troy's Tranys & Auto Repair, we value our customers and want to ensure that you are completely satisfied with our services. If you have any questions or concerns, please do not hesitate to contact us. We are committed to providing you with the best possible service and ensuring that your vehicle is running safely and efficiently.
Initial Response and Arrival
The shop is praised for its prompt response and ability to get vehicles repaired quickly. One customer, Jim Meriwether, had a cracked radiator replaced on his GMC K3500 truck camper within a day, and he thanked the staff for their professionalism and efficient work. Another customer, Sarah Richards, appreciated that her car was fixed faster and cheaper than expected.
Customer Service
Troy, a staff member, is consistently praised for his exceptional customer service. Many customers have had positive experiences with him, including Raul Saldana, who received helpful advice on his Suburban's transmission issues. Holly Norquest and L. Unrein also appreciated the ease of making an appointment and the quick turnaround time for their repairs.
Transmission Repair
The shop is skilled in transmission repair, and several customers have had their transmissions rebuilt with excellent results. Andrew Hurst and Richard Waltiere both had their transmissions rebuilt and reported good service, although Hurst thought the prices were a bit high.
Negatives
However, there are some negative experiences to note. James Garrett and Franklin Lewis both had poor experiences with the shop, with Garrett feeling he was overcharged and not receiving satisfactory repairs. Lewis had a bad encounter with a staff member who made him feel unwelcome.
Cleanliness and Attention to Detail
Some customers, including Jimmy Str Loco Ross, felt that the shop did not meet their expectations in terms of cleanliness and attention to detail. Ross's truck was not washed after being repaired.
Overall Experience
Despite some negative experiences, many customers have had excellent experiences with the shop. They praise the staff's professionalism, knowledge, and customer service. The shop is known for its quick turnaround times, competitive pricing, and willingness to help customers.
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