Converged Communications Partners

Our Story

Converged Communication Systems, LLC (CCS) emerged in 2003 as a response to the need for exceptional, personalized service in the telecommunications industry. Founded by two industry professionals with a deep understanding of complex technical solutions, CCS prioritizes service quality over sales, fostering lasting partnerships with clients.

Our Vision

Our vision is to empower businesses of all sizes with comprehensive, innovative, and transparent unified communications and contact center solutions. We believe in exceeding expectations by offering tailored guidance and proactive support, ensuring seamless communications and improved productivity.

Our Expertise

CCS offers a comprehensive portfolio of services and solutions across various technologies, spanning both traditional and cloud-based environments. Our expertise includes:

Unified Communications as a Service (UCaaS)

• Cloud phone systems
• Business process outsourcing (BPO) for call centers
• Consulting and implementation of unified communication platforms

Contact Center Solutions

• Contact center design and implementation
• Customer experience (CX) assessment and optimization
• Call routing and automation

Telecommunications Consulting

• Network assessments and optimization
• VoIP and mobility solutions
• Cybersecurity and data management

Technical Services

• Phone system maintenance and repair
• Troubleshooting and technical support
• Installation and configuration of audio-visual equipment

Customization and Flexibility

At CCS, we understand that every business operates differently. Our team works closely with clients to understand their unique needs and tailor solutions accordingly. We offer flexible deployment options, including hybrid cloud solutions to meet varying budgets and technological preferences.

Areas of Expertise

• Avaya technology implementation and management
• Cloud computing solutions (public, private, hybrid)
• Mobility and SD-WAN solutions
• Fiber and IP telephony services
• Collaboration and video conferencing

Our Commitment

CCS is committed to delivering exceptional customer service, responsiveness, and personalized solutions. We believe in open communication, transparent billing, and proactive problem-solving, building trust and fostering long-lasting relationships with our clients.