Business Details
23 Years
experience
Emergency
services
Your Trusted IT and Communication Solutions Partner
Founded in 2003, Converged Communication Systems (CCS) was established to address a critical gap in the telecommunications industry: the lack of partners prioritizing service excellence over sales. Our founders, Steve Melchiorre and Kevin Rubin, envisioned a company that would deliver white-glove service, building long-term trust through complex service work. Over two decades, weve grown into a nationwide leader in unified communications and contact center solutions, serving businesses globally.Our expertise spans on-premises and cloud-based systems, including Avaya platforms, Cisco integrations, and cutting-edge network infrastructure. We pride ourselves on a consultative approach, partnering with multiple industry-leading brands to provide unbiased, tailored solutions. Our commitment to proactive support, rapid response times, and 99% customer retention reflects our dedication to empowering clients to focus on their core operations while we manage their communication and IT needs.
Services
Avaya Phone Systems
Cloud Migration Services
Network Infrastructure Design
Contact Center Solutions
24/7 IT Support
VoIP Implementation
Data Network Services
Unified Communications
Phone System Maintenance
Global Avaya Engineering
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of specialized expertise in Avaya and unified communications.
- Our nationwide 24/7 support ensures rapid response and minimal downtime.
- We provide unbiased, consultative solutions across multiple industry-leading brands.
- Our engineers are certified in advanced telecom and IT infrastructure technologies.
- We guarantee 99% customer retention through proactive monitoring and maintenance.
What people say
Seamless cloud migration
24/7 support excellence
Expert Avaya consultants
Proactive network monitoring
Scalable solutions
Services
Avaya Phone Systems
We design, implement, and maintain Avaya phone systems for businesses of all sizes. Our solutions include on-premises, cloud, and hybrid platforms, ensuring scalability and reliability. With certified engineers, we provide seamless integration, 24/7 support, and upgrades to keep your communication infrastructure modern and secure.
Cloud Migration Services
Our cloud migration services help businesses transition from legacy systems to modern UCaaS and CCaaS platforms. We handle end-to-end migration, including planning, data transfer, and training, ensuring minimal downtime. Our partnerships with Avaya and RingCentral enable tailored, secure cloud solutions for remote and hybrid work environments.
Network Infrastructure Design
We engineer robust IT and telecom infrastructure tailored to business needs. Services include LAN/WAN management, SD-WAN deployment, and security optimization. Our agnostic approach supports any environment, ensuring quality of service for VoIP, video conferencing, and data traffic across global locations.
24/7 IT Support
Our 24/7 support includes proactive monitoring, rapid remote/onsite response, and SLA-backed guarantees. We manage servers, firewalls, switches, and telephony systems, resolving 99% of issues remotely. Redundant NOCs and 4-hour on-site SLAs ensure continuous operations for critical business communications.
Contact Center Solutions
We deploy Avaya-powered contact centers with features like IPOCC, ACCS, and CCC. Solutions include omnichannel routing, analytics, and cloud integration. Our team optimizes agent productivity and customer experience through tailored implementations, training, and ongoing support for enterprises and SMBs.
People
Steve Melchiorre
CEO
Steve co-founded CCS in 2003 after identifying gaps in telecom service quality. With over 25 years in IT and telecom, he drives strategic growth and customer-centric innovation, ensuring CCS remains a trusted Avaya partner.
Kevin Rubin
CTO
Kevin leads technical operations, leveraging 20+ years of experience in network architecture and Avaya systems. He focuses on delivering scalable, secure solutions that align with evolving business needs and industry standards.
Lori Leonardo
CMO
Lori oversees marketing strategy, emphasizing CCS's consultative approach and technical expertise. With a background in tech marketing, she drives brand awareness and client engagement through targeted campaigns and thought leadership.
Joe Williams
Senior Vice President of Advisory Services
Joe leads advisory services, guiding clients through digital transformation. His 15+ years in telecom consulting ensure solutions maximize ROI while addressing complex enterprise communication challenges.
Jeremy Jonsson
Director of Global Support Services
Jeremy manages 24/7 support operations, ensuring rapid issue resolution. With expertise in Avaya systems and customer service excellence, he maintains CCS's 99% retention rate through proactive monitoring and SLA adherence.
Questions
What Avaya systems do you support?
We support all Avaya platforms, including IP Office, Aura, Definity, and contact center solutions, with migration and maintenance services for legacy systems like Nortel.
Do you offer nationwide service?
Yes, we provide on-site and remote support across the U.S., with NOCs in Chicago and Denver ensuring rapid response times for all locations.
Can you help migrate from on-premises to cloud?
Yes, we specialize in transitioning legacy systems to cloud platforms like Avaya Cloud Office and RingCentral, ensuring minimal downtime and cost savings.
What support hours do you offer?
Our standard support is 8-5 M-F, but we provide 24/7 emergency services with 4-hour on-site SLAs for critical issues.
Are your engineers certified?
Yes, our team holds Avaya, Cisco, and industry certifications, ensuring expertise in the latest telecom and IT technologies.
Do you support multi-location businesses?
Yes, we design and manage multi-site VoIP networks, MPLS, and SD-WAN solutions for enterprises with global communication needs.
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