A Legacy of Quality Wood Products and Service since 1946
Queen City Lumber has proudly served the Charlotte, North Carolina community for over 75 years, providing exceptional quality lumber and other wood products. Founded in 1946 by three seasoned lumbermen-H. B. Hatley, Clyde Hatley, and W. O. Wilkerson-our family-run business has become a trusted supplier for DIY enthusiasts, contractors, and architects alike.
Custom Wood Products and Expert Guidance
We specialize in crafting custom wood products from a diverse range of domestic and exotic hardwoods. Our skilled craftsmen can assist you in designing and creating bespoke projects, including:
- Custom moldings and architectural millwork
- Custom-built furniture and cabinets
- Wood flooring and decking
- Outdoor living structures
Commitment to Quality and Customer Satisfaction
Quality is at the heart of everything we do. We are committed to providing:
- Best Products: We source top-quality materials from sustainable forests and manufacturers.
- Best Service: Responsive, personalized service from knowledgeable sales representatives.
- Best Respect: Upholding the highest ethical standards in our interactions with customers and the community.
Transparency and Accountability
Queen City Lumber operates with integrity and transparency. We believe in:
- Openly sharing information about our products and services.
- Providing accurate pricing and delivery estimates.
- Taking responsibility for any issues and resolving them promptly.
Experience the Queen City Difference
At Queen City Lumber, we are dedicated to exceeding expectations and delivering exceptional customer service. Our knowledgeable staff is always ready to answer your questions, provide technical guidance, and ensure that your experience is seamless from start to finish.
Contact us today to discuss your project and discover the vast selection of quality wood products available at Queen City Lumber!
Staff and Customer Service
Reviews indicate that staff attitudes can be a major issue, with some customers experiencing gruff and unhelpful behavior from certain employees, particularly those with tattoos. However, many customers have had positive interactions with staff, praising their knowledge, patience, and willingness to help.
Product Quality and Availability
Customers generally praise the quality of materials available at Queen City Lumber, with many reporting success with their woodworking projects. The store is also appreciated for carrying hard-to-find items that are not commonly available at bigger retailers.
Return Policy and Customer Orientation
Some customers have expressed frustration with the store's return policy, which they feel is inflexible and customer-unfriendly. One reviewer reported being refused a return on unused siding despite offering to donate it back to the store, leading them to feel that the business prioritizes profits over customer satisfaction.
Overall Experience
Many customers have had very positive experiences with Queen City Lumber, appreciating the staff's expertise, the quality of materials, and the store's willingness to help with complex projects. However, a few reviewers have reported negative experiences with staff attitudes and return policies.
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