Elevate your space, Not your budget
Our Mission: Empowering Financial Success
Credit Union of Ohio exists to empower our members to achieve financial success through personalized financial guidance, competitive rates, and innovative services. Founded on the principles of shared responsibility, we are dedicated to providing exceptional service and fostering financial well-being for individuals and families in the communities we serve.
Who We Are
Credit Union of Ohio is a member-owned financial institution, meaning our members are also owners. This unique structure allows us to prioritize your needs and offer products and services that align with your financial goals. We are governed by a board of directors elected by our members, ensuring accountability and transparency in all our endeavors.
What We Offer
Our comprehensive range of services includes:
Personal Banking
- Checking and savings accounts
- Online and mobile banking
- Credit builder loans
- Personal loans
- Credit card solutions
Home Ownership
- Competitive mortgage options
- First-time homebuyer programs
- Mortgage refinancing
- Home equity loans and lines of credit
Financial Planning
- Retirement planning with IRAs
- Certificate of deposits for secure savings
- Financial education resources
Community Involvement
- We are committed to supporting local communities through financial literacy programs, sponsorships, and partnerships.
- Our employees volunteer countless hours to various community organizations.
Why Choose Credit Union of Ohio?
- Member-focused: Our decisions are driven by your needs and aspirations.
- Competitive rates: We offer industry-leading interest rates on savings and competitive loan terms.
- Exceptional service: Our dedicated team is committed to providing personalized and timely support.
- Innovative solutions: We embrace technology to offer convenient and secure online and mobile banking options.
- Community involvement: We believe in empowering the communities we serve by supporting local initiatives and fostering financial well-being.
Customer Service Issues
Multiple reviewers have expressed frustration with the credit union's customer service. Some have reported that phone calls are not being answered, and others have experienced long wait times at the drive-thru or lobby. A few reviewers have also mentioned that employees are not adequately addressing their concerns or providing clear information.
Lack of Professionalism
A few reviewers have criticized the credit union for lacking professionalism. One reviewer mentioned that employees are not polite or professional, while another reviewer felt that they were treated unfairly by staff.
Poor Communication
Communication issues have also been a problem for some reviewers. One reviewer had trouble getting their questions answered and was told that it was not the staff's job to inform them of certain issues. Another reviewer was told that their payments were up to date only to discover later that there was a late charge.
Positive Experiences
Despite the negative experiences, some reviewers have had positive interactions with the credit union. A few reviewers have praised the credit union's ease of use, professionalism, and friendly staff.
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