Better service, better value, and better results
At Jax Auto, we pride ourselves on being the complete auto repair service center for imports and domestics. With a long history of happy customers since 1985, we have built a reputation for providing top-notch service, quality work, and exceptional customer care.
Our Story
Jax Auto was established in 1985 with the goal of providing high-quality auto repair services to the Brea community. Since then, we have been committed to delivering exceptional service, earning us a reputation as one of the most trusted and reliable auto repair shops in the area. Our owner, Jack, has been in the automotive service industry since 1976 and has made it a point to be involved in every step of the process, ensuring that our customers receive the best possible service.
Our Services
We offer a wide range of auto repair services, including computer diagnostics, brake and ABS system repairs, wheel alignment, check engine light trouble codes diagnosis, electrical diagnosis and repair, suspension and steering repair, factory recommended maintenance, pre-purchase inspections, cooling system service and repair, transmission service, repair, and rebuilding, timing belt replacements, clutches and transmissions, safety inspections, and muffler and emissions repairs. Our technicians are ASE certified, and our facility is Bosch certified, ensuring that we have the expertise and equipment to tackle any auto repair job.
Why Choose Us
At Jax Auto, we understand the importance of building trust with our customers. That's why we offer a 12-month or 12,000-mile guarantee on all OEM parts used in our repairs. We also stand behind our work, using the latest diagnostic equipment to detect and fix problems efficiently and effectively. Our multiple bays allow us to handle high-demand auto repair services, and our technicians work diligently to ensure that minor services are completed in one day, and major services are done in the fastest time possible.
Our Commitment
Our commitment to customer satisfaction is unparalleled. We want to ensure that every customer has an exceptional experience at Jax Auto. Our motto, "Better service, better value, and better results, " reflects our dedication to providing the best possible service to our customers. We strive to build long-lasting relationships, and we're proud to have a loyal customer base that speaks volumes about our quality.
Overall Experience
The reviews for Jax Auto are overwhelmingly positive, with most customers praising the shop's quick, knowledgeable, and fair service. Many reviewers highlight the owner, Jack, and his team's friendly and honest approach.
Quality of Service and Repair Work
The customers report high-quality workmanship and attention to detail, with many mentioning that they have been satisfied with the repairs done on their vehicles. A few reviewers specifically mention the shop's ability to diagnose and fix complex issues, such as check engine lights and smog-related problems.
Communication and Trust
The customers praise the shop's transparency and willingness to explain complex issues in a clear and concise manner. Many reviewers mention that they felt comfortable leaving their vehicles with the shop, knowing that the team would take care of them.
Customer Service
The reviewers overwhelmingly praise the shop's customer service, describing it as friendly, approachable, and helpful. Some even mention that the team made them feel like part of the family.
Inconsistencies and Negative Experiences
Unfortunately, not all customers have had a positive experience. A few reviewers report issues with poor customer service, including one reviewer who experienced rudeness and a lack of professionalism. Another reviewer expressed disappointment with the pricing, citing a high bill for a basic tuneup.
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