Business Details
Your Trusted Partner for Managed IT Services in Alpharetta
At Big Fish Technology, we redefine technology support by prioritizing service over mere technical expertise. Our philosophy centers on sitting on the client's side of the table, treating every system as if it were our own. With a culture built on respect, integrity, and accountability, we hire individuals who embody a genuine service mindset, ensuring our clients receive proactive, personalized solutions. Our team combines decades of IT experience with industry best practices to deliver managed services that minimize downtime and maximize operational efficiency.We specialize in service desk support, network and server management, virtual CTO advisory services, and comprehensive data protection. By maintaining an overstaffed, in-house team in Atlanta, GA, we guarantee rapid response times and scalable solutions tailored to evolving business needs. Our commitment to transparency means recommending the best solutionseven if they come from competitorswhile our self-healing technologies and vendor management partnerships ensure seamless IT operations for clients.
Services
Service Desk
Network Management
Server Management
Virtual CTO/CIO
Data Protection
Project Support
Highlights and features
- We treat clients' systems as our own with personalized service.
- Our in-house Atlanta team ensures no outsourcing for faster response.
- Dedicated Virtual CTO creates custom IT strategic plans.
- Self-healing technology proactively prevents system downtime.
- Accountable Champions manage client relationships transparently.
What people say
People actually like us
Excellent long-term partner
Friendly and professional technicians
Streamlined business processes
Profound operational impact
Services
Service Desk
Our Atlanta-based Service Desk provides in-house IT support during business hours. We offer scalable flat-rate plans with friendly technicians who manage network devices, troubleshoot issues, and coordinate vendor services. Our approach combines technical expertise with personalized service to minimize downtime and adapt to changing business needs.
Network Management
We deliver end-to-end network management for routers, access points, and firewalls. Our proactive monitoring identifies configuration issues before they disrupt operations. Hardware-as-a-service options and unlimited support plans ensure seamless connectivity while our team collaborates with internet providers to resolve external service disruptions efficiently.
Server Management
Our team manages physical and cloud servers with 24/7 monitoring and automated self-healing technology. We handle updates, maintenance, and MACD requests while integrating third-party vendor support. Server-grade antivirus and online backups are included to protect critical business data across all environments.
Virtual CTO/CIO
Experienced IT consultants create customized strategic plans aligned with business goals. Your dedicated advisor provides on-site guidance, acts as an extension of your team, and leverages industry expertise to optimize technology investments for long-term growth and operational efficiency.
Data Protection
We offer complimentary cloud backup services with automated data recovery options. Our security protocols include server-grade antivirus and continuous monitoring to safeguard sensitive information. This proactive approach ensures business continuity while minimizing risks from cyber threats or system failures.
Questions
What IT services do you offer?
We provide service desk support, network/server management, virtual CTO advisory services, data protection, and project support for existing clients.
How are you different from other IT providers?
We prioritize client relationships over technical fixes, maintain an in-house Atlanta team, and recommend solutions based on your best interests—even if they come from competitors.
Do you offer 24/7 support?
Our service desk operates during standard business hours with scalable support plans. Critical after-hours issues receive priority scheduling.
Can you help with IT strategic planning?
Yes, our Virtual CTO service creates customized IT roadmaps aligned with your business goals, with ongoing advisory support from experienced consultants.
What service areas do you cover?
We primarily serve Atlanta, GA, with remote support capabilities for clients across the United States.
