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At Big City Optical, our mission is to provide exceptional eye care and top-notch services to our patients. We believe that everyone deserves exceptional eye care, and we strive to provide that by putting our patients first. Founded on the principles of providing timely, high-quality, and personalized care, we aim to make every visit a comfortable and memorable experience.
Our Services
Our comprehensive services range from routine eye exams to advanced treatments for various eye conditions. We employ state-of-the-art technology and the most advanced diagnostic equipment to provide customized and effective treatments for our patients of all ages. Our services include:
- Eye Exams: Our thorough eye exams employ advanced diagnostic methods that are customized based on your age, lifestyle, and medical history.
- Eye Disease Management: Our game-changing technology allows us to catch diseases early and implement effective, customized treatment plans to keep your vision healthy for a lifetime.
- Specialty Lenses: No matter what your eyes need, we'll find a pair of comfortable lenses that can fit you, including clients with hard-to-fit eyes or who are suffering from certain conditions, like dry eye.
- Surgery Co-Management: We'll make sure you know what to expect and that your surgeon has everything they need for a seamless procedure.
Meet Our Team
At Big City Optical, we pride ourselves on having a team of dedicated and passionate professionals who are committed to providing exceptional care to our patients. From our friendly and knowledgeable staff to our experienced optometrists and ophthalmologists, our team is dedicated to making sure every patient receives the best possible care.
Quality Eyewear and Eye Care in Chicago
At Big City Optical, we offer a wide range of services to ensure that our patients have the best possible experience. From comprehensive eye exams to the latest technologies in eyewear and contact lenses, we're committed to providing top-notch care and exceptional service.
Exceptional Customer Service
The reviews for Lincoln Park Big City Optical are overwhelmingly positive, with every reviewer giving the store a 5-star rating. The staff is consistently praised for being friendly, helpful, and knowledgeable. Many reviewers mention specific staff members, such as Victor, Mia, and Alex, who went above and beyond to ensure a positive experience. The store is also commended for its welcoming atmosphere, wide selection of frames, and helpful employees.
Technical Issues and Fitting Problems
However, there are a few negative reviews to note. One reviewer was unhappy with the fitting of their glasses, which they said did not fit properly and required multiple adjustments. Another reviewer experienced technical issues with the eye exam software, which imported incorrect prescription data. Additionally, one reviewer was unhappy with the store manager's inability to properly fit them with frames, resulting in a second pair that was too small.
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