911 Restoration of Albany is a trusted leader in comprehensive property restoration services, serving residential and commercial clients in Albany, NY and surrounding areas. We understand that facing property damage can be stressful, which is why we prioritize customer service, efficiency, and effective solutions.
Our Expertise
We offer a comprehensive range of services designed to restore your property to its pre-damage condition, regardless of the source of damage. Our expertise includes:
- Water Damage Restoration: We extract excess water, dry affected areas, and implement preventative measures to prevent further damage from mold and mildew.
- Sewer Backup Cleanup: We rapidly respond to sewage spills, minimizing damage and preventing health hazards.
- Mold Removal: Our certified technicians safely and effectively remove mold from all surfaces using industry-leading methods.
- Fire & Smoke Damage Restoration: We handle the complete restoration process, from cleaning and remediation to repairs and replacements.
- Disaster Restoration: We provide comprehensive support after natural disasters, working with you through every step of the process.
- Commercial Property Restoration: We understand the unique needs of businesses and offer tailored solutions to minimize downtime and get you back in operation quickly.
Our Commitment
- Prompt Response: We respond to emergencies with unmatched speed, dispatching a team within 45 minutes of receiving your call.
- Clear Communication: We maintain open communication throughout the restoration process, keeping you updated on our progress and any important details.
- Insurance Assistance: We work with most major insurance companies to expedite the insurance claim process and minimize your financial burden.
- Licensed & Insured: Our technicians are licensed and insured for your peace of mind and protection.
Working with You
We believe in collaborative restoration, involving you in the process every step of the way. We offer:
- Free visual inspections and estimates.
- Personalized solutions tailored to your unique needs and concerns.
- Flexible scheduling and availability, including 24/7 emergency services.
- Competitive pricing and transparent billing.
Positive Experience
Professional Service
The reviewer, Meaghan Castle, had a positive experience with the company. They were professional throughout the process, from the initial consultation to the completion of the project. The company ensured that the final product met the reviewer's expectations, keeping them informed and involved every step of the way. The result was a beautiful new porch that exceeded their expectations.
Unreliable and Rude Service
On the other hand, Alana Carrubba had a disappointing experience with the company. Despite scheduling an appointment to address a leak in their ceiling, no one showed up, and no courtesy call was made to inform them of the cancellation. When they called to inquire, they were met with rudeness and told to seek the services of a plumber instead.
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