Business Details
50 Years
experience
Your Trusted Transit Partner in Western Maine
Western Maine Transportation Services has been serving the transportation needs of Androscoggin, Oxford, and Franklin counties since 1976. Our team specializes in accessible public transportation, offering demand response, flex route, fixed route, and commuter services designed to connect residents with essential destinations including work, school, medical appointments, and shopping. Safety remains our top priority, with all drivers undergoing rigorous background checks and specialized training in passenger assistance, first aid, and safe driving practices. Our fleet features wheelchair-accessible vehicles equipped with seatbelts, bike racks, ski storage, and WiFi to ensure comfort during travel. We serve communities across Lewiston-Auburn, Brunswick, Bath, Rumford, Farmington-Wilton, Norway-South Paris-Oxford, Sugarloaf, and surrounding areas.Our commitment to reliability extends to 24/7 customer support through phone and email channels. With over 40 years of operational history, we maintain a deep understanding of regional transportation challenges and solutions. Our expertise in coordinating multi-modal transit options positions us as a trusted partner for both individual and community transportation needs. We adhere to strict safety protocols and continuously invest in driver training and vehicle maintenance to uphold our reputation for dependable service. Our dedication to transparency and customer satisfaction is reflected in our responsive feedback process for suggestions and complaints.
Services
Demand Response Transportation
Fixed Route Services
Commuter Transportation
ADA Paratransit Services
Shuttle Services
Flex Route Options
Seasonal Route Extensions
Multi-Modal Connections
Details
- Year established: 1976
Highlights and features
- We have over 40 years of experience in accessible public transportation
- Our fleet includes wheelchair-accessible vehicles with modern amenities
- All drivers complete specialized training in safety and passenger assistance
- We serve seven key regions across western Maine with comprehensive routes
- Our 24/7 customer support ensures continuous service reliability
What people say
Very good drivers
Dependable and reliable transportation
Very understanding staff
Reliable and on time
Good staff
Services
Demand Response Transportation
Our demand response system provides personalized transportation solutions for door-to-door service in designated service areas. This flexible option accommodates medical appointments, shopping trips, and work commutes with advance scheduling. Vehicles feature wheelchair accessibility and trained staff to assist passengers with special needs.
Fixed Route Services
Regularly timed routes connect major population centers and commercial hubs across western Maine. These predictable schedules serve daily commuters and occasional travelers with connections to essential services and seasonal destinations like Sugarloaf ski resort.
ADA Paratransit Services
Specialized transportation meets Americans with Disabilities Act requirements through wheelchair-accessible vehicles and trained personnel. This service provides door-to-door assistance for individuals unable to use standard public transit options due to mobility limitations.
Commuter Transportation
Designed for regional work commuters, this service connects residential areas with major employment centers. Routes include industrial parks, healthcare facilities, and educational institutions with morning and evening rush hour frequencies.
Seasonal Route Extensions
Temporary routes expand service during peak tourism seasons to accommodate visitors to Sugarloaf and other recreational destinations. These routes connect lodging facilities with ski resorts, hiking trails, and local attractions.
Questions
What areas do you serve?
We operate in Androscoggin, Oxford, and Franklin counties including Lewiston-Auburn, Brunswick, Bath, Rumford, Farmington-Wilton, Norway-South Paris-Oxford, and Sugarloaf.
Do you offer wheelchair-accessible transportation?
All our vehicles are wheelchair-accessible with trained staff to assist passengers requiring adaptive transportation solutions.
How can I pay for rides?
Fares can be paid through the Token Transit mobile app, eliminating the need for cash or exact change during boarding.
Are your drivers trained in safety procedures?
Our drivers complete comprehensive training in passenger assistance, first aid/CPR, and safe transportation practices for children and special needs passengers.
What happens to Citylink services after September 30?
We will transition Citylink and ADA services to a new provider starting October 1, 2025, while maintaining other regional routes.
