Experience Comfort and Convenience at Breeze Terrace Apartments
Western Maine Transportation Services (WMTS) has been serving the transportation needs of Androscoggin, Oxford, and Franklin counties in Western Maine since 1976. With over 40 years of experience, we strive to provide accessible and reliable public transportation that connects people to work, school, medical appointments, social gatherings, and various other destinations.
Our Services
Our services are diverse and designed to meet the diverse needs of our community. We offer:
Fixed Routes
- Commute routes connecting Lewiston-Auburn, Brunswick, Rumford, Farmington-Wilton, Norway-South Paris-Oxford, Sugarloaf, Sunday River, and more.
- GreenLine commuter service between Farmington and Lewiston/Auburn.
- Lisbon Connection bus service to Lisbon.
- Upcoming BlueLine commuter service connecting Lewiston/Auburn and Bath/Brunswick.
Flex Routes
- Demand-response service for those with specific needs or destinations not covered by fixed routes.
Specialized Services
- Wheelchair-accessible transportation for individuals with disabilities.
- Specialized services for seniors, schools, and other organizations.
Community Support
We partner with local organizations and agencies to provide specialized transportation services, such as:
- Bethel/Sunday River Mountain Explorer shuttle
- Sugarloaf Explorer and Sugarloaf Express commuter buses
- Lewiston-Auburn CityLink bus service and ADA services
Our Commitment
At WMTS, we prioritize the following:
- Safety: Our drivers and staff are trained and certified to ensure the highest safety standards.
- Comfort: Our buses and vans are comfortable and well-equipped with amenities like seatbelts, wheelchair accessibility, and even Wi-Fi on some routes.
- Reliability: We strive to be punctual and provide consistent service.
Join Us!
Western Maine Transportation Services is a non-profit organization and is proud to serve our community. We encourage you to support our mission by using our services and volunteering your time.
For more information, please contact us at 1-800-393-9335 or visit our website for detailed route schedules and service information.Complaints and Frustrations with Western Maine Transportation
Many reviewers share their disappointments and frustrations with Western Maine Transportation. Several authors express difficulty in scheduling rides, with some even having to wait hours for pick-ups. Unreliable service seems to be a recurring issue, with cancelations and no-shows plaguing many users.
One reviewer, Frank Sanborn, shares a particularly troubling experience, having been forgotten twice and forced to cancel important doctor appointments. He also expresses frustration with the program's apparent prioritization of Maine Care clients, disrespectful treatment, and high risk of tardiness.
Other issues include inadequate communication on scheduling and ride requirements, leading to missed appointments and misunderstandings. Some drivers are praised for being professional and helpful, but it seems that the office staff is often the source of frustration.
Service Disruptions and Irregularities
Several reviewers mention issues with the wheelchair lift, which is sensitive to ice and slippery conditions, and has caused rejection of pick-ups. Another reviewer shares a concern for the safety and comfort of children, citing long wait times and delays that may lead to accidents.
Mixed Views on Reliability and Value
Some reviewers appreciate the service, with one parent praising the reliability of Western Maine Transportation for their child's daily ride to school. Another reviewer commends the professionalism and courtesy of certain drivers, like Dave and Shelley.
However, these positive comments are vastly outnumbered by complaints and concerns. Service disruptions, cancellations, and poor communication seem to be endemic issues that detract from the overall quality and reliability of the service.
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