Business Details
33 Years
experience
Your Trusted Jewelry & Watch Repair Experts Since 1993
Founded in 1993, M & G Jewelers has grown from a regional jewelry repair service to the largest jewelry and watch repair company in the United States. Our commitment to excellence is rooted in a philosophy that combines cutting-edge technology, rigorous security protocols, and a team of certified master craftsmen. Over the past three decades, we have built a reputation as the trusted partner for national brands, department stores, and individual clients seeking premium restoration services. Our dual facilities in Southern California and Connecticut are equipped with state-of-the-art tools, enabling us to process over 500,000 repairs annually while maintaining unmatched quality control. We prioritize transparency, offering real-time online tracking for every repair and a 100% workmanship guarantee that underscores our confidence in every service we deliver.Our innovative approach includes proprietary security measures such as 24/7 surveillance, metal detectors, and armed guards, ensuring the safety of every item entrusted to us. For enterprise clients, we provide customized solutions to integrate our services seamlessly into their customer experience, while individual clients benefit from our user-friendly online portal. Our dedication to continuous improvement drives us to refine our processes, reduce turnaround times, and maintain the industrys lowest return rate of less than 0.5%. By eliminating intermediaries, we deliver premium repairs at competitive prices without compromising on quality or security. This combination of expertise, technology, and client-centric policies has solidified our position as the leader in luxury item restoration.
Services
Jewelry Repair
Watch Repair
Stone Replacement
Rhodium Plating
Online Repair Tracking
Enterprise Repair Solutions
Ring Sizing
Heirloom Restoration
Battery Replacement
Warranty Repairs
Details
- Year established: 1993
Highlights and features
- We have over 30 years of experience in luxury jewelry and watch restoration.
- Our facilities feature state-of-the-art equipment and industry-leading security measures.
- We guarantee 100% workmanship with repairs, backed by a 0.5% return rate.
- We offer free shipping and real-time online tracking for all repairs.
- Our master craftsmen are certified and trained in the latest restoration techniques.
Services
Jewelry Repair
M & G Jewelers specializes in comprehensive jewelry repair, including sizing, stone replacement, and structural restoration. Our master craftsmen use advanced tools to ensure precision while maintaining the integrity of your piece. Every repair undergoes rigorous quality checks and is protected by our 100% workmanship guarantee.
Watch Repair
From battery replacements to complex mechanical repairs, our certified technicians handle all watch types except Rolex. We are authorized for Bulova, Accutron, Carville, and Swiss Army warranties. Repairs include diagnostics, part sourcing, and rhodium plating to restore functionality and appearance.
Online Repair Tracking
Clients receive real-time updates via email and access to our online portal to track repair progress. This system eliminates communication delays and ensures transparency, allowing instant visibility into each stage of the restoration process.
Enterprise Repair Solutions
We provide tailored repair programs for retailers and manufacturers, including branded portals, bulk processing, and integrated customer communication. Our scalable solutions support over 3,000 retail locations nationwide, ensuring consistent quality and efficiency.
Heirloom Restoration
Specialized restoration for family heirlooms and antique timepieces. Our technicians combine traditional craftsmanship with modern techniques to preserve historical value while repairing structural or aesthetic damage with precision.
People
Juan Guevara
Founder
Juan Guevara established M & G Jewelers in 1993 with a vision to redefine luxury repair standards. His leadership drove the companys expansion to national scale while maintaining a focus on innovation and security.
Questions
Is M&G Jewelers the largest jewelry repair company in the U.S.?
Yes, M&G Jewelers is the largest jewelry and watch repair company in the United States, servicing over 3,000 retail locations and processing 500,000+ repairs annually.
How does M&G ensure the security of my jewelry during repairs?
We use 24/7 surveillance, armed guards, metal detectors, and secure storage. Every item is tracked via HD cameras from arrival to shipment, with daily inventory checks for added safety.
Do you offer a warranty on repairs?
Yes, we guarantee our workmanship 100%. If defects arise from our repairs, we will fix them free of charge, regardless of the repair’s age.
How long does a typical repair take?
Simple repairs like sizing or battery replacement are completed the same day. Complex repairs requiring parts may take up to a week, including shipping time.
Can I track my repair status online?
Yes, we provide real-time tracking via email and our online portal, allowing you to monitor your repair’s progress without daily updates.
Do you repair Rolex watches?
Currently, we cannot repair Rolex watches due to authorization requirements, but we service all other major watch brands and timepieces.
Videos
