Protecting Your Home and Business, One Family at a Time
At Smith Thompson Home Security, we're a family-owned and operated business that has been serving the Dallas-Fort Worth area for over 40 years. We're proud to be one of the largest independent alarm companies in Texas, and we're committed to providing top-notch security services to our customers.
Our Story
Our story began in 1978, when our founder, Mark Thompson, experienced a devastating burglary at his family's home. The incident occurred on the same day as his father's funeral, and it had a profound impact on Mark and his family. This experience led Mark to start Smith Thompson Home Security, with the goal of helping others avoid the same kind of pain and loss.
Our Services
We offer a range of security services, including home security, home automation, small business security, and pest control. Our home security services include security sensors, fire detection, cameras, garage control, smart locks, and lights. We also offer wireless security systems, with no contracts and no price increases. Our small business security services are designed to help protect your investment and your business. We also offer pest control services to help keep your home or business pest-free.
Our Commitment
At Smith Thompson Home Security, we're committed to providing our customers with the best possible service. We have a 24/7 monitoring center, and our team is dedicated to responding quickly and effectively in the event of an emergency. We're proud of our reputation for honesty and integrity, and we're committed to earning your trust.
What Our Customers Say
Our customers rave about our service, and we're proud to have a 100% satisfaction rate. Here's what some of our customers have to say:
- "From the first phone call to the actual use of our security system, we have been 100% satisfied! The technician was knowledgeable and courteous. He was able to answer all my questions and get the system up and running in no time." - Happy Customer, Dallas, TX
- "We had a great experience with Smith Thompson recently for our home in downtown Houston! I was referred to Smith Thompson by a friend after expressing frustration with some of the larger brands that lock you into a 3-year contract." - Excited Customer, Houston, TX
Overall Satisfied Customers
The reviews are overwhelmingly positive, with customers praising Smith Thompson's responsive customer service, professional technicians, and competitive pricing. Many reviewers have been with the company for years and appreciate the lack of contracts and affordable monthly rates.
Positive Experiences
- Customers praise the company's responsiveness, with technicians often arriving promptly and resolving issues efficiently.
- Technicians are consistently described as professional, knowledgeable, and friendly.
- Many reviewers appreciate the lack of contracts and affordable monthly rates.
- The company's local focus and commitment to customer service are highlighted as key differentiators.
Minor Complaint
- One reviewer mentions a minor issue with a tech support representative being somewhat rude and snobby.
Exceptional Technicians
- Several reviewers praise specific technicians, including Brad, Armando, Bruce, Shawn, John, and Jeremy, for their exceptional service and professionalism.
Long-Term Satisfied Customers
- Many reviewers have been with Smith Thompson for years, with some customers reporting satisfaction with the company's service for 7, 10, 17, and even 20 years.
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