Business Details
22 Years
experience
Your Trusted Partner for Stress-Free Car Buying
RCU Auto Services was founded in 2004 with a commitment to making vehicle purchases enjoyable and transparent. We prioritize fair pricing, personalized service, and long-term customer relationships. Our Peace of Mind Promise includes a 90-day/4,000-mile warranty, 8-day exchange policy, and at-home delivery. As a subsidiary of Redwood Credit Union, we leverage decades of financial expertise to offer low-rate auto loans and flexible financing. Our team of professionals brings over 50 years of combined experience in automotive sales and customer service.We specialize in stress-free online car buying, fleet solutions, and trade-in services. Our dedication to community values and ethical business practices has earned us a trusted reputation in Santa Rosa and beyond. We continuously strive to innovate while maintaining our core principle: treating customers as we would want to be treated.
Services
Online Car Buying
Auto Financing
Trade-In Services
Fleet Solutions
Vehicle Delivery
Warranty Programs
Auto Insurance
Concierge Service
Used Vehicle Sales
Loan Applications
Details
- Year established: 2004
Highlights and features
- We offer a 90-day/4,000-mile warranty on all pre-owned vehicles
- Our 8-day exchange policy ensures customer satisfaction
- At-home delivery available across eight Northern California counties
- No-haggle pricing with guaranteed fair deals
- Over 50 years of combined experience in automotive sales
What people say
Stress-free experience
Excellent customer service
No-pressure environment
Transparent pricing
Reliable vehicles
Services
Online Car Buying
Our online car buying platform allows customers to purchase vehicles entirely from home. The process includes virtual consultations, digital document signing, and home delivery. This service eliminates traditional dealership hassles while maintaining transparency and convenience.
Auto Financing
Through Redwood Credit Union, we offer competitive auto financing options with flexible terms and low interest rates. Our financing specialists help customers navigate loan applications, pre-approvals, and credit rebuilding programs for both new and used vehicles.
Trade-In Services
We provide fair trade-in valuations with transparent appraisal processes. Customers can trade vehicles during purchases or sell outright, with streamlined payoff handling for existing loans. Our 10-day offer validity ensures decision-making flexibility.
Fleet Solutions
Our fleet services cater to businesses needing multiple vehicles. We offer customized procurement solutions, competitive pricing negotiations, and streamlined acquisition processes for companies requiring commercial transportation solutions across Northern California.
Vehicle Delivery
Complimentary vehicle delivery is available within eight Northern California counties. The service includes final document processing at the customer's location and comprehensive vehicle walkthroughs to ensure complete satisfaction with the purchased vehicle.
People
Mike Venegas
VP, General Manager
With extensive automotive industry experience, Mike oversees operations ensuring exceptional customer service standards. He leads the team in maintaining ethical business practices while driving continuous service improvements.
Rodney Frost
Assistant Manager - Retail & Fleet
Rodney specializes in personalized vehicle matching with over 15 years in automotive sales. His consultative approach focuses on understanding customer needs to recommend optimal transportation solutions.
Christian Cortez
Auto Sales Advisor
Christian guides customers through the car buying process with bilingual Spanish capabilities. He emphasizes transparent communication and tailored service to meet individual transportation requirements.
Steven Tebben
Inventory Specialist
Steven manages vehicle inventory ensuring diverse options meet customer preferences. His expertise in market trends helps maintain a well-curated selection of new and pre-owned vehicles.
Laura Aguilar Jimenez
Auto Sales Assistant
Laura facilitates smooth transactions with attention to detail. Her customer-focused approach ensures paperwork accuracy and timely processing for stress-free vehicle acquisitions.
Questions
Can I finance a vehicle through RCU Auto Services without purchasing from them?
Yes, our financing services are available regardless of where you choose to purchase your vehicle.
What areas do you deliver vehicles to?
We offer free delivery within eight Northern California counties, with options for outlying areas.
Do you accept trade-ins with existing loans?
Yes, we handle payoff arrangements for trade-ins regardless of current lender.
What warranty coverage do you provide?
All pre-owned vehicles include a 90-day/4,000-mile bumper-to-bumper warranty.
Can I purchase a vehicle entirely online?
Yes, our online buying process includes digital documentation and home delivery options.
Do you offer insurance services?
RCU Insurance Services provides competitive auto insurance options through our affiliated subsidiary.