Experience the Power of Independence and Strength of Unity
At ISU Insurance Services - The Palos Verdes Insurance Agency, we are a family-owned and operated business that has been providing top-notch insurance services since 1955. Our agency was established by Truitt Berryman in Redondo Beach, California, and we have been recognized for our professional and longstanding relationships with both our carriers and clients. Today, we operate out of our original headquarters in Redondo Beach, with satellite offices in Irvine, Sacramento, Sunnyvale, Seattle, Dallas, and Chicago, allowing us to assist clients with their personal and commercial insurance needs across multiple states.
Our Services
We represent many insurance companies, including Travelers, Liberty Mutual, Nationwide, Mercury, Capital Insurance Group, Allianz, Dongbu, Berkshire Hathaway, Crusader, CSE, First American, Safeco, Kemper, and Mapfre, among others. We take pride in providing attentive customer service, and we make it our business to explain your insurance needs in simple, straightforward language. Our experienced team can assist with auto, home, and business insurance, as well as provide risk management services.
The Power of Independence
As a member of the ISU Group, a national network of over 155 independent agencies in 30 states, we have cultivated trusted relationships with our carriers and clients. This allows us to provide our clients with attentive and timely customer service, as well as access to preferred markets and networking relationships. Our independence also enables us to remain in full control of our agency, ensuring that we can provide personalized services tailored to your unique insurance needs.
One Responsible Source
At ISU Insurance Services - The Palos Verdes Insurance Agency, we believe in providing convenience, security, savings, simplicity, comfort, and added value services to our clients. We understand that insurance can be confusing, which is why we make it our business to explain your insurance needs in everyday language. Whether you're looking for auto, home, or business insurance, we're here to help. Contact us today to learn more about our services and how we can assist you.
Disappointing Experience with Insurance Agency
The reviewer, Jim Johnson, had a negative experience with an insurance agency, specifically with Stacie, who was supposed to provide a quote. The issues with Stacie's service were:
Lack of Communication and Responsiveness
Stacie was hard to reach, slow to respond, and unpleasant to interact with on the phone. This lack of communication led to frustration and wasted energy on the part of the reviewer.
Unforthcoming About Policy Differences
After providing a quote, Stacie failed to adequately explain the differences between her quote and the reviewer's current policy. This lack of transparency led to further frustration and mistrust.
Poor Customer Service
When the reviewer tried to reach out to Stacie's boss, John, he had to email him twice just to get a response. This suggests a systemic issue with the agency's customer service and responsiveness.
Overall Disappointment
The reviewer was extremely disappointed with the agency's inability to explain their policies or provide adequate service, making them question their decision to invest energy into the agency.
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