At Arlington Medical Supply, we are committed to providing our customers with the best possible products and services in the local markets we serve. We understand that each market has unique needs and requirements, and we strive to tailor our services to meet those needs. We have been serving the Arlington and DFW area for over 30 years, and we take pride in offering great customer service, products, and prices.
Our Mission
Our mission is to exceed the expectations of our clients by providing exceptional customer service, a wide range of medical supplies, and competitive prices. We believe that by putting our customers first, we can build strong relationships and establish trust.
Our Services
We offer a wide range of medical supplies, including respiratory supplies, wound care, lift chairs, orthopedics, and much more. Our inventory is constantly updated to ensure that our customers have access to the latest products and technologies. We also offer a variety of rental options, including power wheelchairs and scooters.
Why Choose Us
At Arlington Medical Supply, we stand out from the competition because of our commitment to our customers. Our knowledgeable and friendly staff take the time to understand each customer's unique needs and provide personalized solutions. We also offer competitive pricing and flexible payment options to ensure that our products are accessible to everyone.
Our Locations
We have convenient locations in Arlington and the surrounding areas, making it easy for our customers to access our products and services. Our Arlington location is easily accessible from Highway 20 and Interstate 20, making it a convenient stop for anyone in the area.
Our Commitment
At Arlington Medical Supply, we are committed to exceeding the expectations of our customers. We understand that every customer is unique, and we strive to provide personalized service and solutions to meet each customer's specific needs. We take pride in offering a wide range of medical supplies and rental options, and we work hard to ensure that our products are of the highest quality.
Issues with Orders and Customer Service
The reviews highlight several issues with Medical Xpress, including mistakes with orders, poor customer service, and unsatisfactory resolution of problems.
Order Mistakes and Inconvenience
One customer had to make multiple trips to the store due to receiving the wrong CPAP machine, resulting in wasted time, gas, and inconvenience. Another customer received a knee scooter without instructions, which led to injuries and a disputed rental period.
Poor Communication and Customer Service
Multiple reviewers experienced poor communication and customer service from Medical Xpress. One customer was not informed about the correct rental period and was charged for an entire month despite returning the scooter earlier. Another customer was not allowed to explain their issue to the customer service representative, who repeatedly stated that the order was cancelled without listening to their concerns.
Lack of Resolution and Compensation
None of the customers received adequate compensation or resolution for their issues. One customer was not offered compensation for their wasted time and gas, while another was charged a significant amount for a rental period that was not their fault.
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